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Eset Main Gui Stopped Working Reports


Metro6001
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Hello

Im using ESET Antivirus 7.0.317.4 and im getting alot of reports about egui.exe crashing but the antivirus seems to work perfectly, i didnt get those on my previous laptop with win 7 installed, only after i bought a new one with win 8, im not sure of the cause of reports but they seem to happen when i restart/shutdown or boot my laptop, recently i had to reset my windows because of another problem but i even after that the reports didnt stop, so anyone know the cause?

 

ESET Main GUI

 

Problem : stopped working

 

Description
Faulting Application Path:    C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    egui.exe
Application Version:    7.0.317.0
Application Timestamp:    530b636e
Fault Module Name:    ToastNotify.dll
Fault Module Version:    7.0.317.0
Fault Module Timestamp:    530b63fa
Exception Code:    c0000005
Exception Offset:    000000000000dbca
OS Version:    6.2.9200.2.0.0.768.100
Locale ID:    1033
Additional Information 1:    6a4b
Additional Information 2:    6a4b9dd2639fd7a65c68c70c1a3bc87c
Additional Information 3:    a56e
Additional Information 4:    a56ef1270438230d46f05447d741eb7a

 

Edited by Metro6001
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  • 2 weeks later...
  • ESET Moderators

Hello Metro,

 

can you please enable Diagnostics (Open advanced setup -> Tools -> Diagnostics) and set dump type to full?

After that wait until the issue reoccurs compress contents of C:\ProgramData\ESET\ESET Endpoint Security\Diagnostics with SysInspector log and send me a download link.

 

We will check it.

 

Regards,

 

P.R.

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  • 2 years later...
On ‎1‎/‎9‎/‎2017 at 0:57 AM, SIC Hungary Kft. said:

Dear Sir,

I seem to have the same problem. Can you give me a solution? or should I also send the diag files?

Looking forward to your kind reply!

SIC Hungary Kft.

Hello SIC, since the OP was from 2014, it might be a good idea to start a new post to better get the Mods attention. Be sure to include all your pertinent information (Windows version, NOD version, errors if any...etc)

Edited by TomFace
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