Update;Undocumented serious error (210a);SYSTEM

[tommy456 12]

What is this Error  from the update module ?  Undocumented serious error (210a)

[Marcos 5,450]

Please carry on as follows:
- enable advanced logging under Help and support -> Technical support
- run update
- stop logging
- collect logs with ESET Log Collector and upload the generated archive here.

[itman 1,801]

Try this for starters: https://support.eset.com/en/kb537-undocumented-serious-error-in-eset-windows-home-products

Post back if problem persists after performing the above.

[tommy456 12]

It only has occurred 1 time so far, and has updated after that appearing in the logs , so i'll wait and see if it happens again,

[tommy456 12]

17 hours ago, Marcos said:

Please carry on as follows:
- enable advanced logging under Help and support -> Technical support
- run update
- stop logging
- collect logs with ESET Log Collector and upload the generated archive here.

Marcus Which logging options are relevant  in the log collector, to keep the file size low just the eset related logging?

[Marcos 5,450]

You can keep just advanced update engine logging enabled, however, it may not be enough, depending on the cause.

[baran 0]

version 8.0.12003.0 eset server security removed and insatll 7.3.12006.0 ,

Problem resolved Message resolved,

I think there is a problem with the new server version

[LesRMed 26]

Did you try version 8.1?

[Marcos 5,450]

1 hour ago, LesRMed said:

Did you try version 8.1?

Only Endpoint Security is v8.1. The OP has the latest version of ESET Server Security installed (v8.0.12003). The next version will address an issue with http mirroring in case of cascade mirrors which might resolve OP's issue.

[LesRMed 26]

9 minutes ago, Marcos said:

The OP has the latest version of ESET Server Security installed

My mistake. I forgot I had switched over to the server forum.