tommy456 12 Posted July 7, 2021 Share Posted July 7, 2021 What is this Error from the update module ? Undocumented serious error (210a) Link to comment Share on other sites More sharing options...
Administrators Marcos 5,242 Posted July 7, 2021 Administrators Share Posted July 7, 2021 Please carry on as follows: - enable advanced logging under Help and support -> Technical support - run update - stop logging - collect logs with ESET Log Collector and upload the generated archive here. Link to comment Share on other sites More sharing options...
itman 1,743 Posted July 7, 2021 Share Posted July 7, 2021 Try this for starters: https://support.eset.com/en/kb537-undocumented-serious-error-in-eset-windows-home-products Post back if problem persists after performing the above. Link to comment Share on other sites More sharing options...
tommy456 12 Posted July 7, 2021 Author Share Posted July 7, 2021 It only has occurred 1 time so far, and has updated after that appearing in the logs , so i'll wait and see if it happens again, Link to comment Share on other sites More sharing options...
tommy456 12 Posted July 8, 2021 Author Share Posted July 8, 2021 17 hours ago, Marcos said: Please carry on as follows: - enable advanced logging under Help and support -> Technical support - run update - stop logging - collect logs with ESET Log Collector and upload the generated archive here. Marcus Which logging options are relevant in the log collector, to keep the file size low just the eset related logging? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,242 Posted July 8, 2021 Administrators Share Posted July 8, 2021 You can keep just advanced update engine logging enabled, however, it may not be enough, depending on the cause. Link to comment Share on other sites More sharing options...
baran 0 Posted August 9, 2021 Share Posted August 9, 2021 version 8.0.12003.0 eset server security removed and insatll 7.3.12006.0 , Problem resolved Message resolved, I think there is a problem with the new server version Link to comment Share on other sites More sharing options...
LesRMed 23 Posted August 9, 2021 Share Posted August 9, 2021 Did you try version 8.1? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,242 Posted August 9, 2021 Administrators Share Posted August 9, 2021 1 hour ago, LesRMed said: Did you try version 8.1? Only Endpoint Security is v8.1. The OP has the latest version of ESET Server Security installed (v8.0.12003). The next version will address an issue with http mirroring in case of cascade mirrors which might resolve OP's issue. Link to comment Share on other sites More sharing options...
LesRMed 23 Posted August 9, 2021 Share Posted August 9, 2021 9 minutes ago, Marcos said: The OP has the latest version of ESET Server Security installed My mistake. I forgot I had switched over to the server forum. Link to comment Share on other sites More sharing options...
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