mk77 0 Posted July 7, 2021 Share Posted July 7, 2021 hi, In esmc 7.2 suddenly email notification had stopped work. I have checked smtp setting, port 25 on server and restarted server. Still i have message "Test email has not been successfully sent. Failed to send email" How resolve this problem without upgrade to esmc 8.0 ? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted July 7, 2021 Administrators Share Posted July 7, 2021 Please open a support ticket with your local ESET distributor and provide: 1, ELC logs 2, A Wireshark pcap log from the time when you send a test email. Link to comment Share on other sites More sharing options...
ESET Staff MartinK 378 Posted July 7, 2021 ESET Staff Share Posted July 7, 2021 3 hours ago, mk77 said: hi, In esmc 7.2 suddenly email notification had stopped work. I have checked smtp setting, port 25 on server and restarted server. Still i have message "Test email has not been successfully sent. Failed to send email" How resolve this problem without upgrade to esmc 8.0 ? In case it stopped working suddenly, I would not expect upgrade of ESMC would help. As you have not made any ESMC changes, I would check configuration of SMTP servers, or possibly trace logs of ESMC where more detailed error might be indicated -> sudden change in functionality might be related to network, firewall configuration or maybe expired TLS certificate of SMTP server, etc. Link to comment Share on other sites More sharing options...
mk77 0 Posted July 8, 2021 Author Share Posted July 8, 2021 13 hours ago, MartinK said: possibly trace logs of ESMC where more detailed error might be indicated How to check trace log in esmc ? Smtp server working correctly. I can connect to smtp server from server with telnet on 25 port , so firewall doesn't block email notification. Link to comment Share on other sites More sharing options...
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