mk77 0 Posted July 7, 2021 Posted July 7, 2021 hi, In esmc 7.2 suddenly email notification had stopped work. I have checked smtp setting, port 25 on server and restarted server. Still i have message "Test email has not been successfully sent. Failed to send email" How resolve this problem without upgrade to esmc 8.0 ?
Administrators Marcos 5,468 Posted July 7, 2021 Administrators Posted July 7, 2021 Please open a support ticket with your local ESET distributor and provide: 1, ELC logs 2, A Wireshark pcap log from the time when you send a test email.
ESET Staff MartinK 384 Posted July 7, 2021 ESET Staff Posted July 7, 2021 3 hours ago, mk77 said: hi, In esmc 7.2 suddenly email notification had stopped work. I have checked smtp setting, port 25 on server and restarted server. Still i have message "Test email has not been successfully sent. Failed to send email" How resolve this problem without upgrade to esmc 8.0 ? In case it stopped working suddenly, I would not expect upgrade of ESMC would help. As you have not made any ESMC changes, I would check configuration of SMTP servers, or possibly trace logs of ESMC where more detailed error might be indicated -> sudden change in functionality might be related to network, firewall configuration or maybe expired TLS certificate of SMTP server, etc.
mk77 0 Posted July 8, 2021 Author Posted July 8, 2021 13 hours ago, MartinK said: possibly trace logs of ESMC where more detailed error might be indicated How to check trace log in esmc ? Smtp server working correctly. I can connect to smtp server from server with telnet on 25 port , so firewall doesn't block email notification.
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