Birdman 0 Posted June 17, 2021 Share Posted June 17, 2021 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,274 Posted June 17, 2021 Administrators Share Posted June 17, 2021 Please carry on as follows: - enable advanced logging under Help and support -> Details for tech support - reboot the machine - disable logging - create an ekrn dump in the advanced setup -> tools -> diagnostics -> create (dump) - collect logs with ESET Log Collector - open a support ticket with your local ESET distributor and provide them with the ELC logs for perusal. Link to comment Share on other sites More sharing options...
Birdman 0 Posted June 17, 2021 Author Share Posted June 17, 2021 14 minutes ago, Marcos said: Please carry on as follows: - enable advanced logging under Help and support -> Details for tech support - reboot the machine - disable logging - create an ekrn dump in the advanced setup -> tools -> create (dump) - collect logs with ESET Log Collector - open a support ticket with your local ESET distributor and provide them with the ESET Log Collector logs for perusal. This is the only options I found: Link to comment Share on other sites More sharing options...
Birdman 0 Posted June 17, 2021 Author Share Posted June 17, 2021 2 minutes ago, Birdman said: This is the only options I found: By the way, I already did these: enable advanced logging under Help and support -> Details for tech support- reboot the machine- disable logging Link to comment Share on other sites More sharing options...
Administrators Marcos 5,274 Posted June 17, 2021 Administrators Share Posted June 17, 2021 I forgot the Diagnostics section. So the correct path is advanced setup -> tools -> diagnostics -> create (dump) Link to comment Share on other sites More sharing options...
Administrators Marcos 5,274 Posted June 17, 2021 Administrators Share Posted June 17, 2021 Does the issue persist after a reboot? Link to comment Share on other sites More sharing options...
Clark_10 0 Posted June 23, 2021 Share Posted June 23, 2021 (edited) I also faced same issue after the recent update to 14.2.10.0. Im using windows 10 & ESET upgrade versions for many years now. I submitted logs/dump and raised the ticket. The reply i got was to uninstall and re-install ESET Internet Security. I've have uninstalled twice and the issue still persists. I've even restarted numerous times. After informing the official support of the above, its been a week and no reply yet. Edited June 23, 2021 by Clark_10 Link to comment Share on other sites More sharing options...
Cop 0 Posted June 23, 2021 Share Posted June 23, 2021 Same problem here. No changes after uninstall and install Link to comment Share on other sites More sharing options...
Administrators Marcos 5,274 Posted June 23, 2021 Administrators Share Posted June 23, 2021 Please carry on as follows: - enable advanced logging under Help and support -> Details for tech support - reboot the machine - disable logging - create an ekrn dump in the advanced setup -> tools -> diagnostics -> create (dump) - collect logs with ESET Log Collector - open a support ticket with your local ESET distributor and provide them with the ELC logs for perusal. @Clark_10 besides the above logs please provide me also with your ticket number. I assume that you contacted our partner in India, didn't you? Link to comment Share on other sites More sharing options...
Clark_10 0 Posted July 2, 2021 Share Posted July 2, 2021 (edited) @Marcos i have sent you a message with the details yesterday. Edited July 2, 2021 by Clark_10 Link to comment Share on other sites More sharing options...
ESET Insiders SlashRose 25 Posted July 2, 2021 ESET Insiders Share Posted July 2, 2021 Then just do an upgrade to v.14.2.19.0, maybe this will solve your problem! Link to comment Share on other sites More sharing options...
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