Webcam & Device Control Non Functional after upgrading to v14.2.10.0 in Windows 10.

[Birdman 0]

[Marcos 5,074]

Please carry on as follows:
- enable advanced logging under Help and support -> Details for tech support
- reboot the machine
- disable logging
- create an ekrn dump in the advanced setup -> tools -> diagnostics -> create (dump)
- collect logs with ESET Log Collector
- open a support ticket with your local ESET distributor and provide them with the ELC logs for perusal.

[Birdman 0]

14 minutes ago, Marcos said:

Please carry on as follows:
- enable advanced logging under Help and support -> Details for tech support
- reboot the machine
- disable logging
- create an ekrn dump in the advanced setup -> tools -> create (dump)
- collect logs with ESET Log Collector
- open a support ticket with your local ESET distributor and provide them with the ESET Log Collector logs for perusal.

This is the only options I found:

[Birdman 0]

2 minutes ago, Birdman said:

This is the only options I found:

By the way, I already did these:

enable advanced logging under Help and support -> Details for tech support
- reboot the machine
- disable logging

[Marcos 5,074]

I forgot the Diagnostics section. So the correct path is

advanced setup -> tools -> diagnostics -> create (dump)

[Marcos 5,074]

Does the issue persist after a reboot?

[Clark_10 0]

I also faced same issue after the recent update to 14.2.10.0. Im using windows 10 & ESET upgrade versions for many years now.

I submitted logs/dump and raised the ticket.

The reply i got was to uninstall and re-install ESET Internet Security.

I've have uninstalled twice and the issue still persists.

I've even restarted numerous times.

After informing the official support of the above, its been a week and no reply yet.

Edited June 23, 2021 by Clark_10

[Cop 0]

Same problem here.
No changes after uninstall and install

[Marcos 5,074]

Please carry on as follows:
- enable advanced logging under Help and support -> Details for tech support
- reboot the machine
- disable logging
- create an ekrn dump in the advanced setup -> tools -> diagnostics -> create (dump)
- collect logs with ESET Log Collector
- open a support ticket with your local ESET distributor and provide them with the ELC logs for perusal.

@Clark_10 besides the above logs please provide me also with your ticket number. I assume that you contacted our partner in India, didn't you?

[Clark_10 0]

@Marcos i have sent you a message with the details yesterday.

Edited July 2, 2021 by Clark_10

[SlashRose 25]

Then just do an upgrade to v.14.2.19.0, maybe this will solve your problem!