Saifuddinit 1 Posted June 8, 2021 Share Posted June 8, 2021 One of our client facing issue on Eset endpoint Full Disk Encryption issue please find attached error can you look in to this Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted June 8, 2021 Administrators Share Posted June 8, 2021 Are you referring to the errors in the log or is there an error reported in gui? The resolution of the screen shot of gui is too small to be able to read the text. The errors in the log mean that ESET's EDF servers were inaccessible. Please read https://support.eset.com/en/kb332 for a list of IP addresses and ports that must be allowed for specific functionalities to work. MichalJ 1 Link to comment Share on other sites More sharing options...
Saifuddinit 1 Posted June 8, 2021 Author Share Posted June 8, 2021 Hi Please find attached efde_ais_2021-06-08.log Link to comment Share on other sites More sharing options...
Saifuddinit 1 Posted June 8, 2021 Author Share Posted June 8, 2021 Please note only this user having issue other users fine and we have check the connectivity also fine Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 31 Posted June 15, 2021 ESET Staff Share Posted June 15, 2021 Hi @Saifuddinit, Unfortunately we won't be able to assist you here as this issue will need a deeper investigation that we cannot provide on the Forum, would you mind collecting the following logs: https://www.eset.com/int/support/log-collector/ from the machine and getting in touch with your local ESET Support Office: https://www.eset.com/me/about/contact/ Thank you, Kieran Link to comment Share on other sites More sharing options...
Recommended Posts