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ELA - Unable to add license


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I assume that the problem is the license is registered to multiple email addresses, including nod32order@valueline.com.ph. You must contact the distributor and ask to change the email address to yours. A license should be registered only to one email address.

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Hello @brylerayandayan

If I may ask, why you wanted to add license to an ELA security admin? Was it included in license e-mail instructions, or it´s just your common practice? I see on the screenshot, that the ELA is actually empty, and was not used before. Am I right? 

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Thanks, we are now talking to our distributor. They also recommended to use EBA.

On 6/1/2021 at 2:16 AM, Marcos said:

I assume that the problem is the license is registered to multiple email addresses, including nod32order@valueline.com.ph. You must contact the distributor and ask to change the email address to yours. A license should be registered only to one email address.

 

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