ELA - Unable to add license

[brylerayandayan 0]

Hi, I can't add license on ELA.

Please see attached photo.

Thank you!

 

[brylerayandayan 0]

Public ID is 33B-4EE-3VW. Thank you.

[Marcos 5,074]

I assume that the problem is the license is registered to multiple email addresses, including nod32order@valueline.com.ph. You must contact the distributor and ask to change the email address to yours. A license should be registered only to one email address.

[emilota 6]

Hello @brylerayandayan,

I recommend to use EBA instead of ELA for license registration. EBA provides more benefits while ELA is legacy portal. 

[MichalJ 434]

Hello @brylerayandayan

If I may ask, why you wanted to add license to an ELA security admin? Was it included in license e-mail instructions, or it´s just your common practice? I see on the screenshot, that the ELA is actually empty, and was not used before. Am I right? 

[brylerayandayan 0]

Thanks, we are now talking to our distributor. They also recommended to use EBA.

On 6/1/2021 at 2:16 AM, Marcos said:

I assume that the problem is the license is registered to multiple email addresses, including nod32order@valueline.com.ph. You must contact the distributor and ask to change the email address to yours. A license should be registered only to one email address.