NvD 1 Posted January 15, 2021 Share Posted January 15, 2021 In the ESET MSP administrator console I try to update the quantity of licenses at 1 particular company. I updated it 3 days ago and it still hasn't been updated neither did it stop showing the loading icon. This results in me not be able to retry the update because of the loading symbol that is replacing the options for the license. Is there any way to force stop this loading so I can try re-adding the licenses? Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted January 15, 2021 ESET Staff Share Posted January 15, 2021 Hello @NvD Can you please share the details about the affected license? PLID would suffice, we will check it in our systems. Thank you. Link to comment Share on other sites More sharing options...
ESET Staff emilota 6 Posted January 15, 2021 ESET Staff Share Posted January 15, 2021 Hello @NvD. When we checked your license, all worked as expected. To solve this on your side, please refresh your browser cache (via Ctrl+F5) or open your MSP account in different browser. If this will not work, reach out to ESET Technical Support. We will proceed to fix this frontend issue additionally on our side. Regards. Link to comment Share on other sites More sharing options...
Solution LesRMed 23 Posted January 15, 2021 Solution Share Posted January 15, 2021 2 hours ago, NvD said: because of the loading symbol that is replacing the options This worked for me: Login to ESET MSP Administrator Press F12 Go to Applications > Local Storage > https://msp.eset.com Delete the key PendingRequests Reload the ESET MSP Administrator portal (Ctrl+F5) MichalJ 1 Link to comment Share on other sites More sharing options...
NvD 1 Posted January 15, 2021 Author Share Posted January 15, 2021 @LesRMedthis worked instantly for me aswell. Thanks so much for the reply! MichalJ 1 Link to comment Share on other sites More sharing options...
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