Ashmm 0 Posted November 30, 2020 Share Posted November 30, 2020 On my Mac desktop big slur OS, I got notified to update to 10....1 on east pro security for Mac. Downloaded the installer when I went thorough instructions got to install and then 3 secs got message saying installation stopped contact ur it department Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted November 30, 2020 Administrators Share Posted November 30, 2020 Please reboot the machine and install the latest version of ESET CyberSecurity from scratch. Link to comment Share on other sites More sharing options...
lerici 0 Posted December 1, 2020 Share Posted December 1, 2020 YOUR PACKAGE extractor IS BROKEN!!! FIX IT PlEASE and stop blaming users!!! I tried all the steps in your support document. I contacted support via chat and they blew me off! AND I successfully reinstalled the previous version. I am not running BiG Sur I am running Catalina! I went above and beyond ran a find to remove any and all crumbs that the uninstaller left behind. Yet I still get this: Nov 30 16:46:04 Peters-MacBook-Pro-7 Installer[38833]: Package Authoring Error: <background> has an unsupported MIME type: image/data Nov 30 16:46:04 Peters-MacBook-Pro-7 Installer[38833]: Package Authoring Error: <background_scaling> has an unsupported MIME type: X-NSObject/NSNumber Nov 30 16:46:04 Peters-MacBook-Pro-7 Installer[38833]: Package Authoring Error: <background_alignment> has an unsupported MIME type: X-NSObject/NSNumber Nov 30 16:46:04 Peters-MacBook-Pro-7 Installer[38833]: Package Authoring Error: <layout-direction> has an unsupported MIME type: X-NSObject/NSNumber Nov 30 16:46:27 Peters-MacBook-Pro-7 installd[804]: PackageKit: ----- Begin install ----- Nov 30 16:46:32 Peters-MacBook-Pro-7 installd[804]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=110 "An error occurred while extracting files from the package “Installer.pkg”." UserInfo={NSLocalizedDescription=An error occurred while extracting files from the package “Installer.pkg”., NSFilePath=/Library/InstallerSandboxes/.PKInstallSandboxManager/D2E7ECCC-2FCF-43CA-8D00-C58C5306327D.activeSandbox/Root/Applications, NSURL=file:///tmp/ESET%20Cyber%20Security%20Pro/Resources/Installer.pkg#esetcybersecuritypro.pkg, PKInstallPackageIdentifier=com.eset.esetCyberSecurityPro.ESETCyberSecurityPro.pkg, NSUnderlyingError=0x7fae032e3900 {Error Domain=PKXARArchiveErrorDomain Code=101 "archive verify failed" UserInfo={NSURL=file:///tmp/ESET%20Cyber%20Security%20Pro/Resources/Installer.pkg#esetcybersecuritypro.pkg/Payload, NSFileOwnerAccountID=501, NSFileHFSTypeCode=0, NSFileSystemFileNumber=23, NSFileExtensionHidden=false, NSFileSystemNumber=16777226, NSFileSize=151425600, NSFileGroupOwnerAccountID=20, NSFileHFSCreatorCode=0, NSFileOwnerAccountName=lerici, NSFilePosixPermissions=420, NSFileCreationDate=2020-11-23 21:29:41 +0000, NSFileType=NSFileTypeRegular, NSFileGroupOwnerAccountName=staff, NSFileReferenceCount=1, NSFileModificationDate=2020-11-23 21:29:41 +0000, NSLocalizedDescription=archive verify failed}}} { NSFilePath = "/Library/InstallerSandboxes/.PKInstallSandboxManager/D2E7ECCC-2FCF-43CA-8D00-C58C5306327D.activeSandbox/Root/Applications"; NSLocalizedDescription = "An error occurred while extracting files from the package \U201cInstaller.pkg\U201d."; NSURL = "file:///tmp/ESET%20Cyber%20Security%20Pro/Resources/Installer.pkg#esetcybersecuritypro.pkg"; NSUnderlyingError = "Error Domain=PKXARArchiveErrorDomain Code=101 \"archive verify failed\" UserInfo={NSURL=file:///tmp/ESET%20Cyber%20Security%20Pro/Resources/Installer.pkg#esetcybersecuritypro.pkg/Payload, NSFileOwnerAccountID=501, NSFileHFSTypeCode=0, NSFileSystemFileNumber=23, NSFileExtensionHidden=false, NSF Nov 30 16:46:32 Peters-MacBook-Pro-7 Installer[38833]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. Nov 30 16:46:32 Peters-MacBook-Pro-7 Installer[38833]: Displaying 'Install Failed' UI. Nov 30 16:46:32 Peters-MacBook-Pro-7 Installer[38833]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'. FIX IT PLEASE!!! Thank you!!! Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted December 1, 2020 Administrators Share Posted December 1, 2020 Please reboot the machine and install the latest version of ECS. Does the problem persist after the reboot? Link to comment Share on other sites More sharing options...
StevieGee 0 Posted December 12, 2020 Share Posted December 12, 2020 Yes, the problems persists after reboot. I'm seeing this issue too. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted December 12, 2020 Administrators Share Posted December 12, 2020 1 minute ago, StevieGee said: Yes, the problems persists after reboot. I'm seeing this issue too. Isn't an older version of ECS already installed and it's a fresh install of ECS which is failing? Link to comment Share on other sites More sharing options...
StevieGee 0 Posted December 12, 2020 Share Posted December 12, 2020 I am currently running v6.10.400 Eset us asking me to upgrade to 6.10.460.1 The upgrade is failing. I am on Mac OS11.0.1 Big Sur Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted December 12, 2020 Administrators Share Posted December 12, 2020 Does this work? - uninstall ECS - reboot the machine - install the latest version of ECS StevieGee 1 Link to comment Share on other sites More sharing options...
StevieGee 0 Posted December 12, 2020 Share Posted December 12, 2020 OK, this worked. Note that ECS gave me an error on the new re-install regarding giving permission to eset cyber security and eset real-time protection. I had to specifically remove full disk access permission in Security and Privacy > Privacy, reboot, and then re-add the permission. Would it perhaps be a good idea to remove the automatic request to upgrade from eset until the install can be smoothed out? Steve Link to comment Share on other sites More sharing options...
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