Campey1986 1 Posted June 5, 2014 Share Posted June 5, 2014 I was recently aware of an unauthorized user on my computer with a wierd user name. I have tried several times to delete it, but it keeps returning. I know it has to be some kind of Trojan or virus, but I don't know what kind. ESET doesn't detect it, and I have used several other programs to try to remove it without success. I have also tried the steps outlined in the support topic "I think I have a virus", and it still didn't work. I'd hate to have to restore to factory settings, but I will do it if there is no other solution. Can anyone help? I deleted the user again, but will post pictures when it pops back up like it inevitably will. Link to comment Share on other sites More sharing options...
Administrators Solution Marcos 5,074 Posted June 5, 2014 Administrators Solution Share Posted June 5, 2014 Couldn't it be that you have enabled Anti-Theft? In such case, a so-called phantom account would be created. What ESET product and version are you using? Link to comment Share on other sites More sharing options...
Campey1986 1 Posted June 5, 2014 Author Share Posted June 5, 2014 I have enabled Anti-Theft. I am using ESET Smart Security version 7.0.302.0 Wow, okay. I just went to the anti-theft page and saw the "unauthorized user" I was trying to delete. It is a phantom account. Lol. Thank you so much. You have saved me from an even bigger headache than I already have dealing with this. Link to comment Share on other sites More sharing options...
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