mxp 0 Posted July 14, 2020 Share Posted July 14, 2020 Quote 13.07.20 09:23:55 Updating license unit quantity... License unit quantity of ESET Endpoint Protection Advanced is being updated for XXXXX_Customer-A. This may take a while. We will let you know when it is ready. Greetings, this is the notification that I get after I login to msp.eset.com I see that it's written that this may take a while, but 5+ hours? Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted July 15, 2020 ESET Staff Share Posted July 15, 2020 Hello @mxp, we would like to identify the root cause of the problem. Can you please send me the license ID of the affected license via a private message? I will follow up with my colleagues. Indeed it should not take that long, so it´s either an one time issue, or a possible bug in the implementation. mxp 1 Link to comment Share on other sites More sharing options...
mxp 0 Posted August 12, 2020 Author Share Posted August 12, 2020 ...and I'm facing the same issue again. I updated the license unit quantity of a license yesterday before lunch and wanted to add another seat to it today. Updating license unit quantity for about 23 hours now. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted August 12, 2020 ESET Moderators Share Posted August 12, 2020 Hello @mxp, you can send me the Public license ID of the affected license over a private message, as Michal suggested before to check. Peter Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted August 13, 2020 ESET Moderators Share Posted August 13, 2020 mxp provided me with the requested data so we are checking it with the devops team. Peter P_EMA2-3538 mxp 1 Link to comment Share on other sites More sharing options...
mxp 0 Posted August 18, 2020 Author Share Posted August 18, 2020 nothing so far, german support seems to be not receiving my support requests and as far as my licenses for our customers go, nothing has changed by now as well. it's now updating the license unit quantity for over 7 days Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted August 28, 2020 ESET Moderators Share Posted August 28, 2020 Hello @mxp, I'm going to respond you via the private message. Peter Link to comment Share on other sites More sharing options...
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