borisd 0 Posted May 15, 2014 Share Posted May 15, 2014 Hi, eset team. I have an issue with my website blocked by eset nod. I followed the procedure for whitelisting(hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN141), and sent multiple emails to samples@eset.com, but still not getting any responce. The domain is hanovete.com. I also contacted local eset support, and they said that they are also not getting ANY answer from you. Why is that? Can you please check the site hanovete.com and unblock it as soon as possible. Thanks in advance. Link to comment Share on other sites More sharing options...
Arakasi 549 Posted May 15, 2014 Share Posted May 15, 2014 The site is not blocked for me. Link to comment Share on other sites More sharing options...
borisd 0 Posted May 15, 2014 Author Share Posted May 15, 2014 Hi, thank you for checking my issue. The exact problem is: Access deniedDetails:Web page: http :// 55.game.hanovete.com/ajax_quester_ui.phpComment: Access to the web page was blocked by ESET NOD32 Antivirus. The web page is on the list of websites with potentially dangerous content. the one thing is that this is online game, and you have to be logged in to see this url. i really want to know how eset decide that this url contains "potentially dangerous content"? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,693 Posted May 15, 2014 Administrators Share Posted May 15, 2014 Hi, thank you for checking my issue. The exact problem is: Access denied Details: Web page: http :// 55.game.hanovete.com/ajax_quester_ui.php Comment: Access to the web page was blocked by ESET NOD32 Antivirus. The web page is on the list of websites with potentially dangerous content. the one thing is that this is online game, and you have to be logged in to see this url. i really want to know how eset decide that this url contains "potentially dangerous content"? The website will be unblocked as of the next update. Please verify then that no threat is detected by ESET. If a trojan is detected, we'll need to get the content of your quarantine for analysis. Link to comment Share on other sites More sharing options...
f.etemadian 0 Posted October 6, 2014 Share Posted October 6, 2014 Hi, My website "hxxp:// www.karname.ir" is access denied by ESET NOD32! but our website is clean. our server has F-Prot Antivirus but I don't now why does it blocked. please check it and let me know the detail of block. you can also check it by this URL: https://www.virustotal.com/en I am looking forwrad to your reply ASAP. Thanks and regards, Link to comment Share on other sites More sharing options...
Administrators Marcos 4,693 Posted October 8, 2014 Administrators Share Posted October 8, 2014 My website "hxxp:// www.karname.ir" is access denied by ESET NOD32! but our website is clean. our server has F-Prot Antivirus but I don't now why does it blocked. please check it and let me know the detail of block. The website is no longer serving malware. It will be unblocked as of the next update. Next time please report possible FPs to ESET directly as this forum is not meant to be a means for contacting ESET Malware research lab. Link to comment Share on other sites More sharing options...
f.etemadian 0 Posted October 8, 2014 Share Posted October 8, 2014 My website "hxxp:// www.karname.ir" is access denied by ESET NOD32! but our website is clean. our server has F-Prot Antivirus but I don't now why does it blocked. please check it and let me know the detail of block. The website is no longer serving malware. It will be unblocked as of the next update. Next time please report possible FPs to ESET directly as this forum is not meant to be a means for contacting ESET Malware research lab. How do I report it? Thanks Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 944 Posted October 8, 2014 ESET Moderators Share Posted October 8, 2014 Hello, to contact our lab you can follow these steps described in our KB article: hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN141 P.R. Link to comment Share on other sites More sharing options...
moh123 0 Posted December 18, 2014 Share Posted December 18, 2014 (edited) hello my site has been blocked by ESSET , no problem goes with my website , you can investigate it httx://sabteahvalstb.ir/ pleas review the problem regards Edited December 30, 2014 by foneil delinked URL Link to comment Share on other sites More sharing options...
ESET Moderators foneil 342 Posted December 30, 2014 ESET Moderators Share Posted December 30, 2014 hello my site has been blocked by ESSET , no problem goes with my website , you can investigate it httx://sabteahvalstb.ir/ pleas review the problem regards Hello moh123, to contact our lab you can follow these steps described in our KB article: hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN141 Link to comment Share on other sites More sharing options...
georgebrown87 0 Posted May 17, 2016 Share Posted May 17, 2016 (edited) Dear Mr/Mrs, We found some of our sites are treat like "Potentially unwanted content" and we have issues with most of our clients. http:/ / www.hydroface.com are example sites. Please explain what can our developers do to resolve it as soon as possible. There are errors for the favicons and other files. Please contact us :george.XXXXXX@gmail.com Thank You in advance! Regards! Edited May 17, 2016 by Marcos Url and email obfuscated Link to comment Share on other sites More sharing options...
Administrators Marcos 4,693 Posted May 17, 2016 Administrators Share Posted May 17, 2016 This forum does not serve as a means for reporting samples, blocks, false positives or disputing detections or url blocks. Please follow the instructions above. Having said that, we'll draw this topic to a close. Link to comment Share on other sites More sharing options...
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