stalowekk 0 Posted June 29, 2020 Share Posted June 29, 2020 Hi. I installed ESET Security Management Center on my CentOS. How can I add all the computers in my network now? I can see in the panel only CentOS server. Link to post Share on other sites
Administrators Marcos 3,591 Posted June 29, 2020 Administrators Share Posted June 29, 2020 Please refer to https://support.eset.com/en/kb6742-add-client-computers-in-eset-security-management-center-7x for more information how to add computers to ESMC. Link to post Share on other sites
stalowekk 0 Posted June 30, 2020 Author Share Posted June 30, 2020 When I tried to search for computers, I entered the data in Access Directory and the computers are visible. When try to turn off one of the computers remotely, nothing happens. Anything else I need to configure? Link to post Share on other sites
Administrators Marcos 3,591 Posted June 30, 2020 Administrators Share Posted June 30, 2020 16 minutes ago, stalowekk said: When I tried to search for computers, I entered the data in Access Directory and the computers are visible. When try to turn off one of the computers remotely, nothing happens. Anything else I need to configure? Do you mean that sending a shutdown computer task to a machine doesn't shut it down? Link to post Share on other sites
stalowekk 0 Posted June 30, 2020 Author Share Posted June 30, 2020 Yes, that's what I mean. Link to post Share on other sites
stalowekk 0 Posted June 30, 2020 Author Share Posted June 30, 2020 It looks like there is no connection to any computer Link to post Share on other sites
stalowekk 0 Posted July 1, 2020 Author Share Posted July 1, 2020 Can anyone help me? Link to post Share on other sites
ESET Staff MichalJ 380 Posted July 1, 2020 ESET Staff Share Posted July 1, 2020 Hello, after you synchronize the Active Directory, you need to deploy the management agent and a security product. You can use various methods for deployment, like GPO / SCCM, remote deployment tool or manual deployment by using a generated installer. None of the tasks will be working, before the machine is actually managed = agent is installed on the target computer. Link to post Share on other sites
stalowekk 0 Posted July 2, 2020 Author Share Posted July 2, 2020 19 hours ago, MichalJ said: Hello, after you synchronize the Active Directory, you need to deploy the management agent and a security product. You can use various methods for deployment, like GPO / SCCM, remote deployment tool or manual deployment by using a generated installer. None of the tasks will be working, before the machine is actually managed = agent is installed on the target computer. I ping the ESET Security Management Center machine and it's OK. When I ping my PC from the machine, I can't see it. Does this have something to do? Link to post Share on other sites
ESET Staff MichalJ 380 Posted July 10, 2020 ESET Staff Share Posted July 10, 2020 Hello, you will have to troubleshoot the agents connection. You can find out the status of the agent on the machine that you want to connect, in programdata/eset/remoteadministrator/agent. Try to search for "status.html" that should inform you about what is wrong. Also the "trace.log" might include any communication errors. As an ESET customer, you can entitled to contact ESET distributor for Poland, Dagma, that should be able to help you with your troubleshooting. Link to post Share on other sites
stalowekk 0 Posted July 10, 2020 Author Share Posted July 10, 2020 7 minutes ago, MichalJ said: Hello, you will have to troubleshoot the agents connection. You can find out the status of the agent on the machine that you want to connect, in programdata/eset/remoteadministrator/agent. Try to search for "status.html" that should inform you about what is wrong. Also the "trace.log" might include any communication errors. As an ESET customer, you can entitled to contact ESET distributor for Poland, Dagma, that should be able to help you with your troubleshooting. Thank you for your answer. In programdata/eset/remoteadministrator/agent I don't have status.html and trace.log files Link to post Share on other sites
Administrators Marcos 3,591 Posted July 10, 2020 Administrators Share Posted July 10, 2020 Please check C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html and trace.log in the same folder. Link to post Share on other sites
stalowekk 0 Posted July 10, 2020 Author Share Posted July 10, 2020 (edited) 25 minutes ago, Marcos said: Please check C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html and trace.log in the same folder. In the path C:\Program Files\ESET\RemoteAdministrator\Agent I don't have a folder EraAgentApplicationData It probably wasn't created during installation. EDIT: in centos (eset management) i have status.html and trace.log Edited July 10, 2020 by stalowekk Link to post Share on other sites
ESET Staff MichalJ 380 Posted July 10, 2020 ESET Staff Share Posted July 10, 2020 Hello, the correct path for Windows machines should be: C:\ProgramData\ESET\RemoteAdministrator\Agent Link to post Share on other sites
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