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Salenai

Eset onlines scanner new update bugged it, it is unusable

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Hello, after todays update eset online scanner keeps shutting itself off right after launching it. Can you please fix it? I am using windows 10 if that helps :D. Thanks.

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Check your Win Event logs for the following:

Quote

The first (ID 1060) says "\??\C:\Users\Laptop\AppData\Local\Temp\ehdrv.sys has been blocked from loading due to incompatibility with this system."; the second (ID 7000) says "The eapihdrv service failed to start due to the following error.  The driver has been blocked from loading".

 

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Posted (edited)
15 minutes ago, itman said:

Check your Win Event logs for the following:

 

thank you, what do you mean exactly, event viewer?

In the Application section?

 

I searched through the System section of event viewer and while I found both IDs, they were saying different thing that you mention in your post :P.

 

Event 1060, last one comes from date 28/3

 

The description for Event ID 1060 from source Application Popup cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\??\C:\Users\User\AppData\Local\Temp\ehdrv.sys

The message resource is present but the message was not found in the message table
The description for Event ID 1060 from source Application Popup cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

 

 

And event 7000 had date 01/04, which means today:

 

The Origin Web Helper Service service failed to start due to the following error:
The system cannot find the file specified.

 

 

But on the other hand, event 7000 reports from date 28/3 this:

 

The eapihdrv service failed to start due to the following error:
This driver has been blocked from loading

 

 

It did not report it today though.

 

 

 

 

 

Edited by Salenai

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13 minutes ago, Salenai said:

It did not report it today though.

Check your Error and Warning logs for anything related to Eset for today.

Also the fact that you were receiving Eset driver errors previously is indicative of a possible conflict with other security software you have installed. You might have to disable Avast or at least, its real-time scanner while running Eset Online Scanner. You can also try adding exclusions in Avast real-time scanning for Eset Online Scanner associated processes.

Win_Event_Log.thumb.png.bdcdf511bb83f2f233d4f139f5fce649.png

 

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Posted (edited)
12 minutes ago, itman said:

Check your Error and Warning logs for anything related to Eset for today.

Also the fact that you were receiving Eset driver errors previously is indicative of a possible conflict with other security software you have installed. You might have to disable Avast or at least, its real-time scanner while running Eset Online Scanner. You can also try adding exclusions in Avast real-time scanning for Eset Online Scanner associated processes.

Win_Event_Log.thumb.png.bdcdf511bb83f2f233d4f139f5fce649.png

 

I think I know why was it reported. Since I bought this PC, I was never able to turn on network/internet while being in safe mode despite checking that option, and I kept scanning with eset online scanner also in safe mode without internet connection. Eset online scanner tried connecting online to check for updates but failed, therefore it reported this in event viewer.

It is probably this what is reporting.

 

Anyways, I tried adding esetonlinescanner.exe as an exception, and tried launching it, it turned itself off right away.

Then I tried turning off Avast, and launching it, it to did not work.

I also tried deleting temporary folder ESET in User/Appdata/Local folder and it did not help 😕

 

I dont think it is related to that, it seems to have something to do with new update, I used everything exactly same way as I used to before, but todays update suddenly makes Eset online scanner crash

Edited by Salenai

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Posted (edited)
26 minutes ago, itman said:

Check your Error and Warning logs for anything related to Eset for today.

Also the fact that you were receiving Eset driver errors previously is indicative of a possible conflict with other security software you have installed. You might have to disable Avast or at least, its real-time scanner while running Eset Online Scanner. You can also try adding exclusions in Avast real-time scanning for Eset Online Scanner associated processes.

Win_Event_Log.thumb.png.bdcdf511bb83f2f233d4f139f5fce649.png

 

Errors and winlogs from today.

Faulting application name: esetonlinescanner.exe, version: 3.3.3.0, time stamp: 0x5e7b736f
Faulting module name: esetonlinescanner.exe, version: 3.3.3.0, time stamp: 0x5e7b736f
Exception code: 0xc0000005
Fault offset: 0x000b62f8
Faulting process id: 0x194c
Faulting application start time: 0x01d6083f87bc89b1
Faulting application path: C:\Users\User\Downloads\esetonlinescanner.exe
Faulting module path: C:\Users\\User\Downloads\esetonlinescanner.exe
Report Id: 07adfab1-85e5-4fcf-8244-fc4293654c71
Faulting package full name:


Faulting package-relative application ID:

Faulting application name: esetonlinescanner_enu.exe, version: 3.2.6.0, time stamp: 0x5de10969
Faulting module name: esetonlinescanner_enu.exe, version: 3.2.6.0, time stamp: 0x5de10969
Exception code: 0xc0000005
Fault offset: 0x000b5818
Faulting process id: 0x824
Faulting application start time: 0x01d60833123d1eb3
Faulting application path: C:\Users\User\Downloads\esetonlinescanner_enu.exe
Faulting module path: C:\Users\User\Downloads\esetonlinescanner_enu.exe
Report Id: c58b081d-848c-4634-88da-45a9bc26de4f

 

 

etc

 

What changes every time is time stamp and faulting process id.

 

Now, fault offset changed only twice,  Fault offset: 0x000b5818 and Fault offset: 0x000b62f8.

 

 

Edited by Salenai

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3 minutes ago, Salenai said:

Exception code: 0xc0000005

This is a memory integrity violation. Why the installer is generating it, I have no clue.

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Posted (edited)
29 minutes ago, itman said:

This is a memory integrity violation. Why the installer is generating it, I have no clue.

So, how do we fix this please?:)

I still believe the problem is in todays update, maybe it is related to this error from event viewer?

 

It certainly must for two reasons:

When I launched eset online scanner for the first time today, it worked, that is until it updated to the newest update, then it crashed and kept crashing upon launching.

Then when I found an old installedr in Downloaded folder, it too worked, so I scanned my pc without updating it in safe mode (network doesnt work anyway), and it worked, BUT when I restarted PC to normal mode, and let it update, it too crashed and doesnt work anymore.

Then I downloaded like 5-6 different exe files from official website, and they all automatically crash.

 

So it seems that exe files were uploaded today to website with new update makes them crash, and old ones that were updated to new version crash as well upon launching.

Edited by Salenai

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1 hour ago, Salenai said:

When I launched eset online scanner for the first time today, it worked, that is until it updated to the newest update, then it crashed and kept crashing upon launching.

Then when I found an old installedr in Downloaded folder, it too worked, so I scanned my pc without updating it in safe mode (network doesnt work anyway), and it worked, BUT when I restarted PC to normal mode, and let it update, it too crashed and doesnt work anymore.

As far as I am aware of, the only updating that is occurring is for signatures. So assume the problem lives there.

You will just have to wait till Eset gets around to fixing it. Note this a free product so assume its not high on the priority list.

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3 minutes ago, itman said:

As far as I am aware of, the only updating that is occurring is for signatures. So assume the problem lives there.

You will just have to wait till Eset gets around to fixing it. Note this a free product so assume its not high on the priority list.

Oh, all right then,thanks for reply :)

 

I adore eset online scanner, I tried normal eset few years ago, but this one detected more stuff.

Were developers please notified of this problem? :)

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3 hours ago, Salenai said:

I tried normal eset few years ago, but this one detected more stuff

This shouldn't happen unless the normal eset wasn't set up fully. The normal version has the signatures from the online version but a lot more features, options etc. 

I'd recommend retrying. You might even find it better than Avast.

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25 minutes ago, peteyt said:

 

This shouldn't happen unless the normal eset wasn't set up fully. The normal version has the signatures from the online version but a lot more features, options etc. 

I'd recommend retrying. You might even find it better than Avast.

Is antivirus ok and enough or should I get internet security?

 

Do all 3 different packages get same signatures? They do I presume.

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46 minutes ago, Salenai said:

Is antivirus ok and enough or should I get internet security?

I would recommend Internet Security. The differences between NOD32 and Internet Security are shown here: https://www.eset.com/us/home/for-windows/

The major enhancements for Internet Security are two-way configurable firewall, Network Attack Protection; i.e. IDS, Banking and Payment Protection, and Botnet Protection.

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7 hours ago, itman said:

I would recommend Internet Security. The differences between NOD32 and Internet Security are shown here: https://www.eset.com/us/home/for-windows/

The major enhancements for Internet Security are two-way configurable firewall, Network Attack Protection; i.e. IDS, Banking and Payment Protection, and Botnet Protection.

Thanks :)

 

I read on reddit that there is a 90 day trial running right now, is it correct? I was unable to find it anywhere on eset website. How can I get to it please? Thanks

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You can activate a 90-day trial version after installing an ESET product for home users.

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7 minutes ago, Marcos said:

You can activate a 90-day trial version after installing an ESET product for home users.

I downloaded and installed 30 day trial version of eset internet security, for home users. 

Do I find that inside the eset menu?

 

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Hello Salenai,

even if you are going to use our ESET Internet Security, could you provide a little more info about the EOS issue please?

 

What EOS version did you use before (which version tried to update to the latest EOS v3.3.3).

Could you please compress and provide us:

1. the binary that you are running (and is failing to run)

2. the contents of the folder - without the subfolders "c:\Users\<USERNAME>\AppData\Local\ESET\ESETOnlineScanner"

 

Afterwards you can try to delete the above mentioned folder and download the latest EOS from our website and see if that works.

 

Thank you.

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Posted (edited)
15 minutes ago, wwolfy said:

Hello Salenai,

even if you are going to use our ESET Internet Security, could you provide a little more info about the EOS issue please?

 

What EOS version did you use before (which version tried to update to the latest EOS v3.3.3).

Could you please compress and provide us:

1. the binary that you are running (and is failing to run)

2. the contents of the folder - without the subfolders "c:\Users\<USERNAME>\AppData\Local\ESET\ESETOnlineScanner"

 

Afterwards you can try to delete the above mentioned folder and download the latest EOS from our website and see if that works.

 

Thank you.

Thanks for reply.

EOS is 3.2.6.0, have been using this for I think half a year, it kept updating to newest version. I have been using esetonlinescanner_sky.exe.

Now after it updated to newest update, it no longer works, upon launching it only tray icon shows up, but after hovering over it, it disappears. After launching EOS it doesnt even show up in task manager.

 

Sure, I have uploaded both here in message, feel free to have a look :).

Edit: Tried newest EOS and it too crashes upon launching, just like before.

esetonlinescanner_sky.zip ESETOnlineScanner.zip

Edited by Salenai

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Thank you very much for the files, they helped a lot.

 

20 hours ago, Salenai said:

Tried newest EOS and it too crashes upon launching, just like before.

Please erase the entire content with the subfolders "c:\Users\<USERNAME>\AppData\Local\ESET\ESETOnlineScanner" and afterwards start the new EOS v3.3.3. It should work as it was started first time on an empty PC. If not, please send again the above mentioned folder content - with newly created EOS data.

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Posted (edited)
1 hour ago, wwolfy said:

Thank you very much for the files, they helped a lot.

 

Please erase the entire content with the subfolders "c:\Users\<USERNAME>\AppData\Local\ESET\ESETOnlineScanner" and afterwards start the new EOS v3.3.3. It should work as it was started first time on an empty PC. If not, please send again the above mentioned folder content - with newly created EOS data.

Yes, I tried that multiple times in past, yesterday included.

Tried it now, tried also downloading new EOS and it still doesnt work, same thing happens again 😕

ESETOnlineScanner.zip

I uploaded the folder here. I do not even have any subfolders there.

Edited by Salenai

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So, no answers,replies or help? There is no solution and eset online scanner is broken forever and cannot be fixed?

 

It has been 5 days, I uploaded the files, they were downloaded and I received no further help.

 

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Unfortunately there have been no other cases of the issue that you reported. Please contact your local ESET customer care and raise a support ticket.

Please remember that ESET Online Scanner cannot protect you from threats and only security products that you install can ensure maximum protection. It's possible that installing an ESET security product would find malware that the Online scanner cannot.

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1 minute ago, Marcos said:

Unfortunately there have been no other cases of the issue that you reported. Please contact your local ESET customer care and raise a support ticket.

Please remember that ESET Online Scanner cannot protect you from threats and only security products that you install can ensure maximum protection. It's possible that installing an ESET security product would find malware that the Online scanner cannot.

 

Yes, I consider Eset to be top notch, which is why I use it.

While eset internet security is able to scan PC in normal mode it is however unable to do it in safe mode, Eset Online Scanner is able to do that in safe mode as well. They support each other.

What do you mean by local eset customer care?

How do I please do that? Thanks

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