Salenai

Thanks for reply. EOS is 3.2.6.0, have been using this for I think half a year, it kept updating to newest version. I have been using esetonlinescanner_sky.exe. Now after it updated to newest update, it no longer works, upon launching it only tray icon shows up, but after hovering over it, it disappears. After launching EOS it doesnt even show up in task manager. Sure, I have uploaded both here in message, feel free to have a look :). Edit: Tried newest EOS and it too crashes upon launching, just like before. esetonlinescanner_sky.zip ESETOnlineScanner.zip

I downloaded and installed 30 day trial version of eset internet security, for home users. Do I find that inside the eset menu?

Thanks I read on reddit that there is a 90 day trial running right now, is it correct? I was unable to find it anywhere on eset website. How can I get to it please? Thanks

Is antivirus ok and enough or should I get internet security? Do all 3 different packages get same signatures? They do I presume.

Oh, all right then,thanks for reply I adore eset online scanner, I tried normal eset few years ago, but this one detected more stuff. Were developers please notified of this problem?

So, how do we fix this please?:) I still believe the problem is in todays update, maybe it is related to this error from event viewer? It certainly must for two reasons: When I launched eset online scanner for the first time today, it worked, that is until it updated to the newest update, then it crashed and kept crashing upon launching. Then when I found an old installedr in Downloaded folder, it too worked, so I scanned my pc without updating it in safe mode (network doesnt work anyway), and it worked, BUT when I restarted PC to normal mode, and let it update, it too crashed and doesnt work anymore. Then I downloaded like 5-6 different exe files from official website, and they all automatically crash. So it seems that exe files were uploaded today to website with new update makes them crash, and old ones that were updated to new version crash as well upon launching.

Errors and winlogs from today. Faulting application name: esetonlinescanner.exe, version: 3.3.3.0, time stamp: 0x5e7b736f Faulting module name: esetonlinescanner.exe, version: 3.3.3.0, time stamp: 0x5e7b736f Exception code: 0xc0000005 Fault offset: 0x000b62f8 Faulting process id: 0x194c Faulting application start time: 0x01d6083f87bc89b1 Faulting application path: C:\Users\User\Downloads\esetonlinescanner.exe Faulting module path: C:\Users\\User\Downloads\esetonlinescanner.exe Report Id: 07adfab1-85e5-4fcf-8244-fc4293654c71 Faulting package full name: Faulting package-relative application ID: Faulting application name: esetonlinescanner_enu.exe, version: 3.2.6.0, time stamp: 0x5de10969 Faulting module name: esetonlinescanner_enu.exe, version: 3.2.6.0, time stamp: 0x5de10969 Exception code: 0xc0000005 Fault offset: 0x000b5818 Faulting process id: 0x824 Faulting application start time: 0x01d60833123d1eb3 Faulting application path: C:\Users\User\Downloads\esetonlinescanner_enu.exe Faulting module path: C:\Users\User\Downloads\esetonlinescanner_enu.exe Report Id: c58b081d-848c-4634-88da-45a9bc26de4f etc What changes every time is time stamp and faulting process id. Now, fault offset changed only twice, Fault offset: 0x000b5818 and Fault offset: 0x000b62f8.

I think I know why was it reported. Since I bought this PC, I was never able to turn on network/internet while being in safe mode despite checking that option, and I kept scanning with eset online scanner also in safe mode without internet connection. Eset online scanner tried connecting online to check for updates but failed, therefore it reported this in event viewer. It is probably this what is reporting. Anyways, I tried adding esetonlinescanner.exe as an exception, and tried launching it, it turned itself off right away. Then I tried turning off Avast, and launching it, it to did not work. I also tried deleting temporary folder ESET in User/Appdata/Local folder and it did not help 😕 I dont think it is related to that, it seems to have something to do with new update, I used everything exactly same way as I used to before, but todays update suddenly makes Eset online scanner crash

thank you, what do you mean exactly, event viewer? In the Application section? I searched through the System section of event viewer and while I found both IDs, they were saying different thing that you mention in your post :P. Event 1060, last one comes from date 28/3 The description for Event ID 1060 from source Application Popup cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. The following information was included with the event: \??\C:\Users\User\AppData\Local\Temp\ehdrv.sys The message resource is present but the message was not found in the message table The description for Event ID 1060 from source Application Popup cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. And event 7000 had date 01/04, which means today: The Origin Web Helper Service service failed to start due to the following error: The system cannot find the file specified. But on the other hand, event 7000 reports from date 28/3 this: The eapihdrv service failed to start due to the following error: This driver has been blocked from loading It did not report it today though.

I am using windows 10

Hello, after todays update eset online scanner keeps shutting itself off right after launching it. Can you please fix it? I am using windows 10 if that helps :D. Thanks.

thanks just to make sure guys, am I dealing with bug and files that I used/downloaded are safe, right? Just want to make sure I really am not dealing with any malware here and launched unsafe file. thanks again

"this exe you have uploaded to VT has a different name than the original exe that is listed in ESET website , I won't take it , go to the original source always. " Nightowl, are you referring to EOS_v3.exe ? On hdd it is shown as esetonlinescanner_sky.exe. So, is it internal name of the file then and all right? Especially considering I downloaded it from official website. It seems like this shutting off has something to do with new update, I found in my downloaded folder an old esetonlinescanner_sky.exe file, it worked, but after update it too shut itself off and now that it is updated it doesnt want to turn on either.

.

Guys, I downloaded eset online scanner from https://www.eset.com/int/home/online-scanner/ That you provided here. This one as well turns itself off right after I launch it. I suppose the new update bugged it? Edit: Point also is that I always downlad eset online scanner from official website :D, not from any other websites. I usually dont even have to because it updates by itself. I scanned my pc few days ago and eset worked fine, but upon todays update it eset started shutting itself off right after launch.