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Modules update failed: Download interrupted


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This error occurs when the connection with update servers is interrupted. It may occur if the Internet connectivity is poor. If possible, try connecting to the Internet via another ISP to see if it makes a difference.

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We are receiving same problem from our many customers. One thing i found common is that all customers have formatted laptop recently.  Also the customers claims that their internet is working fine. And www.eset.com is not opening in some case; no firewall nothing.

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Could be a problem with the ISP. Please provide a Wireshark pcap log or advanced network protection log (in case of EIS/ESSP) from time when the issue occurs.

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