The_Con-Sept 0 Posted February 27, 2020 Share Posted February 27, 2020 I was robbed on the 16th early morning. My custom desktop pc had been taken. I could not enable the locking function of eset until I learned that I had been robbed several hours before I got home to find out. I set all of my devices as missing. My desktop computer's anti theft optimization was at 4 stars. (5 not attainable as this is a desktop pc meant to be plugged in via ethernet.) About a week later I received an email from eset anti theft claiming new activity being found for my desktop pc that had been taken, and that i have some information available for download. But when i log into the eset anti theft website i have no new details, no information to download, and no confirmation of the message i have ready to be sent out to my stolen desktop computer getting delivered. So I have a few questions: Is it possible to completely circumvent all attempts this software has to lock out my pc, and install or reinstall a new, or the same operating system? If there is data, and with the possibility of my account being compromised, where is it? When should I be able to download it? If my account is truly compromised, can I redownload the information it had again? The site says 0 activity, but the email says it had activity. Is it possible for someone to circumvent the phantom account if they were able to wipe the os clean before I could hit the button to lock it? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,693 Posted February 27, 2020 Administrators Share Posted February 27, 2020 You have 3 out of 4 devices marked as missing. Which one are you referring to? Also please send me the content of the email you've received from Anti-Theft in a private message. Link to comment Share on other sites More sharing options...
The_Con-Sept 0 Posted February 27, 2020 Author Share Posted February 27, 2020 22 minutes ago, Marcos said: You have 3 out of 4 devices marked as missing. Which one are you referring to? Also please send me the content of the email you've received from Anti-Theft in a private message. The device the email referred to is the one named "Ryzen." I will send you a PM shortly. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,693 Posted February 28, 2020 Administrators Share Posted February 28, 2020 The last known location of the device is now visible. Link to comment Share on other sites More sharing options...
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