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DarrenDK

Use RSAT to change ESET Edition

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Recently, I've had a number of clients become interested in upgrading their ESET Endpoint Antivirus to ESET Endpoint Security so they can leverage the Web Filtering feature.

 

I have all the clients in RSAT, however whenever I try to push the package for ESET Endpoint Security, it comes up with an error saying that "No upgrade is available for this client"

 

I've tried manually updating using both an .exe and .msi and it still complains that the product exists on the machine already, even though it is technically different.

 

How can I do this without having to touch all of these machines?

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Which version are they currently running?

 

Have you tried Windows Push Installation instead?

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We are currently using 5.0.2214

 

Does Windows push work if I am deploying this to a network RSAT isn't on? We're an MSP that manages dozens of ESET deployments on different networks.

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Since Endpoint Antivirus and Endpoint Smart Security are two completely different product streams, the best method would be to push an uninstall to the client, and then push an install to the client.

 

I don't think you can upgrade antivirus to smart security. Maybe if they were on two different product versions, but I don't think that's recommended.

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This might sound like a dumb question, but if I push an uninstall, wouldn't I not be able to push the install since I no longer have the product checking in...?

 

I'm an MSP so the RSAT tool doesn't have a connection to the network the machines are on.

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The computers should be listed in the Remote Install tab, despite having ESET installed or not.

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The computers should be listed in the Remote Install tab, despite having ESET installed or not.

 

Alright, I tried that, but now the issue is that the 'Update Windows Client' doesn't allow for an uninstall. Presumably this is a safety feature that prevents you from uninstalling the product without being able to reinstall it.

 

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I think Uninstall is under New Task, not Upgrade. Check that tree in the context menu.

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The computers should be listed in the Remote Install tab, despite having ESET installed or not.

 

There are also several options for locating the workstations on a network. You can create an IP subnet range and have a list of all the hardware pop up as well if not pulled from ldap etc.

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The computers should be listed in the Remote Install tab, despite having ESET installed or not.

 

There are also several options for locating the workstations on a network. You can create an IP subnet range and have a list of all the hardware pop up as well if not pulled from ldap etc.

 

 

I think the key thing that we are missing here is that we are an MSP and the RSAT server is not on the same network as the machines we are trying to perform the upgrade on. So scanning a subnet/ip range isn't going to work.

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I am pretty sure ERA needs to be installed on the same subnet as the clients.

If not, you have to use a propagation config and at least install 2 ERA. 1 on parent server, 1 on child.

Need rsa on your server, and then install era on at least 1 desktop on the network containing all the clients.

I dont think you need windows server; and windows xp , vista or 7 can be used to install ERA.

 

I have never setup a parent / child ERA config before. May be best to wait for Staff to respond as well.

 

I'm assuming your MSP is short for Managed service provider and that your trying to control the clients from your office off-site ? :)

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