Mahmoud.Gaza 0 Posted December 17, 2019 Share Posted December 17, 2019 (edited) i used SPEEDTEST with eset nod its give me 20 MBps when i test it without eset nod its give me just 10 Mbps max .. why ??? there is 2 pic for wht i mean Edited December 17, 2019 by Mahmoud.Gaza edit Link to comment Share on other sites More sharing options...
Administrators Marcos 5,267 Posted December 17, 2019 Administrators Share Posted December 17, 2019 Please open a support ticket with customer care for further troubleshooting. Link to comment Share on other sites More sharing options...
Mahmoud.Gaza 0 Posted December 17, 2019 Author Share Posted December 17, 2019 i sent no one back to me .. Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 206 Posted December 17, 2019 Most Valued Members Share Posted December 17, 2019 I don't understand you , with NOD you said you had 20mbps , and without it you had 10mbps Are you testing your speed with wireless connection? Link to comment Share on other sites More sharing options...
Mahmoud.Gaza 0 Posted December 17, 2019 Author Share Posted December 17, 2019 yes .., i make test with wired ,, check the 2 pic plz Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 396 Posted December 17, 2019 Most Valued Members Share Posted December 17, 2019 2 hours ago, Rami said: I don't understand you , with NOD you said you had 20mbps , and without it you had 10mbps Are you testing your speed with wireless connection? I presume it was written wrong as it did confuse me at first. So I gather eset is slowing the connection down Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 206 Posted December 17, 2019 Most Valued Members Share Posted December 17, 2019 I don't know if ESET NOD32 should have effects on downloading speeds , as it doesn't have it's own Network Protection and/or Firewall, but that question can be answered clearly by an ESET Staff. Are you testing from wireless or wired machine? Link to comment Share on other sites More sharing options...
Mahmoud.Gaza 0 Posted December 17, 2019 Author Share Posted December 17, 2019 wired machine this problem happen also to other PC .. i try it with laptop wireless and wired ... with eset .. slow net ... without ... good internet .. Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 206 Posted December 17, 2019 Most Valued Members Share Posted December 17, 2019 49 minutes ago, Mahmoud.Gaza said: wired machine this problem happen also to other PC .. i try it with laptop wireless and wired ... with eset .. slow net ... without ... good internet .. Please try to choose the same server when doing the speedtests as a different server might give a different result. If I am not mistaken , NOD32 should have no effect on internet speed. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,267 Posted December 17, 2019 Administrators Share Posted December 17, 2019 If you have contacted ESET support in Israel, please provide me with the ticket number so that I can check with the distributor what happened. Link to comment Share on other sites More sharing options...
Mahmoud.Gaza 0 Posted December 18, 2019 Author Share Posted December 18, 2019 17 hours ago, Rami said: Please try to choose the same server when doing the speedtests as a different server might give a different result. If I am not mistaken , NOD32 should have no effect on internet speed. yes i used many sites .. its the same thing .. with eset ... the internet test just give me 11-13 Mbps ... after i delete it .. its give me 20-21 Mbps Link to comment Share on other sites More sharing options...
Mahmoud.Gaza 0 Posted December 18, 2019 Author Share Posted December 18, 2019 15 hours ago, Marcos said: If you have contacted ESET support in Israel, please provide me with the ticket number so that I can check with the distributor what happened. i sent it before 1 month ago .. how can i found the ticket number ? or i have to send new ticket ? or if i sent the details Technical Support be good Link to comment Share on other sites More sharing options...
Administrators Marcos 5,267 Posted December 18, 2019 Administrators Share Posted December 18, 2019 After creating a support ticket you should receive a confirmation email with a ticket ID. Link to comment Share on other sites More sharing options...
Mahmoud.Gaza 0 Posted December 18, 2019 Author Share Posted December 18, 2019 20 minutes ago, Marcos said: After creating a support ticket you should receive a confirmation email with a ticket ID. i ll make other one there is any new way ? and also i make other test Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 396 Posted December 18, 2019 Most Valued Members Share Posted December 18, 2019 2 hours ago, Mahmoud.Gaza said: i ll make other one there is any new way ? and also i make other test Hi might have been some confusion. When Marco's mentioned opening a ticket with support he meant via email e.g. go to the eset website and open support ticket. Once this is done share the ticket number with @Marcos on here. This is the recommended method. Hopefully they can figure out the issue Link to comment Share on other sites More sharing options...
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