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Mahmoud.Gaza

node make my internet slow ..

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i used SPEEDTEST

 

with eset nod  its give me  20 MBps  when i test it

 

without eset nod  its give me just  10 Mbps  max ..

 

 

why ???

 

there is  2 pic for wht i mean 

2.png

1.jpg

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Please open a support ticket with customer care for further troubleshooting.

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I don't understand you , with NOD you said you had 20mbps , and without it you had 10mbps

Are you testing your speed with wireless connection?

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2 hours ago, Rami said:

I don't understand you , with NOD you said you had 20mbps , and without it you had 10mbps

Are you testing your speed with wireless connection?

I presume it was written wrong as it did confuse me at first. So I gather eset is slowing the connection down

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I don't know if ESET NOD32 should have effects on downloading speeds , as it doesn't have it's own Network Protection and/or Firewall, but that question can be answered clearly by an ESET Staff.

Are you testing from wireless or wired machine?

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 wired machine

 

this problem happen also to other PC  ..

 

i try it with  laptop wireless and wired   ...

 

with eset ..  slow net ... without ... good internet ..

 

 

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49 minutes ago, Mahmoud.Gaza said:

 wired machine

 

this problem happen also to other PC  ..

 

i try it with  laptop wireless and wired   ...

 

with eset ..  slow net ... without ... good internet ..

 

 

Please try to choose the same server when doing the speedtests as a different server might give a different result.

If I am not mistaken , NOD32 should have no effect on internet speed.

 

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If you have contacted ESET support in Israel, please provide me with the ticket number so that I can check with the distributor what happened.

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17 hours ago, Rami said:

Please try to choose the same server when doing the speedtests as a different server might give a different result.

If I am not mistaken , NOD32 should have no effect on internet speed.

 

yes i used many sites .. its the same thing ..

 

with eset ... the internet test just give me  11-13 Mbps ...

 

after i delete it .. its give me  20-21 Mbps  :(

 

 

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15 hours ago, Marcos said:

If you have contacted ESET support in Israel, please provide me with the ticket number so that I can check with the distributor what happened.

i sent it before 1 month ago ..

 

how can i found the ticket number ?

 

or i have to send new ticket ? or if i sent the details  Technical Support be good

 

 

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After creating a support ticket you should receive a confirmation email with a ticket ID.

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20 minutes ago, Marcos said:

After creating a support ticket you should receive a confirmation email with a ticket ID.

i ll make other one

 

there is any new way ?

 

and also i make other test 

 

 

2.png

1.png

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2 hours ago, Mahmoud.Gaza said:

i ll make other one

 

there is any new way ?

 

and also i make other test 

 

 

2.png

1.png

Hi might have been some confusion. When Marco's mentioned opening a ticket with support he meant via email e.g. go to the eset website and open support ticket. Once this is done share the ticket number with @Marcos on here.

This is the recommended method.  Hopefully they can figure out the issue

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