tommy456 12 Posted May 1, 2019 Share Posted May 1, 2019 Today i found that eset main process was hogging memory it had accumulated nearly 1gb , which has crept up over the past 10 days of continuous uptime this did not happen until i upgraded to the latest clearly not so greatest version , here we go again Link to comment Share on other sites More sharing options...
Administrators Marcos 5,069 Posted May 1, 2019 Administrators Share Posted May 1, 2019 In the advanced setup -> Tools -> Diagnostics, select to generate complete application dumps and click OK. Then open the Diagnostics setup again and click Create (dump). Next, gather logs with ESET Log Collector, upload the generated archive to a safe location and drop me a message with a download link. Link to comment Share on other sites More sharing options...
tommy456 12 Posted May 1, 2019 Author Share Posted May 1, 2019 Will it be best to wait until the next time it hogs more than the nominal 200-350mb of memory,Or can this be done at any point? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,069 Posted May 1, 2019 Administrators Share Posted May 1, 2019 We don't need a dump from a point when the memory usage is normal so please wait a bit until it grows above the standard usage. Link to comment Share on other sites More sharing options...
MezoMax 0 Posted May 1, 2019 Share Posted May 1, 2019 (edited) i have this issue too EKRN.EXE Takes alot of memory isee in task manger That it takes 157.634 K and that is not normal at all and iam hearing loud fan noise came from computer like that happend when playing games idid disable real-time protect and nothing happen So ANY ANSWERS ?!??? Ver: 12.1.34.0 Edited May 1, 2019 by MezoMax Link to comment Share on other sites More sharing options...
Administrators Marcos 5,069 Posted May 2, 2019 Administrators Share Posted May 2, 2019 157 MB allocated by ekrn.exe is a pretty normal value but 1 GB reported by the OP is not. When playing games, your CPU is used to the maximum extent which increases its temperature and the fan speed. Do you mean that with protection paused or after uninstalling ESET the fan remains silent while playing resource-intensive games? Link to comment Share on other sites More sharing options...
Ali Akbar 0 Posted May 3, 2019 Share Posted May 3, 2019 Hi @Marcos We are also facing this same issue on our client PC. The ekrn process took more than 200 MB (Refer attach image) Please refer below link to download the dump logs. We couldn't collect logs from ESET logs collector as it took more than 30 min to collect the data. Product : ESET Endpoint Security Version : 7.1.2045.5 OS : Windows 10 Pro https://drive.google.com/drive/folders/1xbfrD96LmfzD4eYTvnTSLGmTbCZn53wV?usp=sharing Link to comment Share on other sites More sharing options...
Administrators Marcos 5,069 Posted May 3, 2019 Administrators Share Posted May 3, 2019 @tommy456, do you use a supported email client (e.g. MS Outlook) and antispam? If so, could you try disabling the option below or address lists in the antispam setup and rebooting the machine and see if the issue goes away? Link to comment Share on other sites More sharing options...
MezoMax 0 Posted May 15, 2019 Share Posted May 15, 2019 problem solved i just reinstall NOD then everything fine .. EKRN.exe back to normal it takes 37 to 45 mb of memory Link to comment Share on other sites More sharing options...
itman 1,659 Posted May 15, 2019 Share Posted May 15, 2019 After the most recent Win 10 x(64) cumulative update, ekrn.exe is back to using 57K memory versus the 90K+ memory it was using previously. Go figure ………..? Link to comment Share on other sites More sharing options...
zamar27 5 Posted May 16, 2019 Share Posted May 16, 2019 I don't think you read it right: 64К Private Bytes / 160K Working Set. Link to comment Share on other sites More sharing options...
itman 1,659 Posted May 16, 2019 Share Posted May 16, 2019 (edited) 12 hours ago, zamar27 said: I don't think you read it right: 64К Private Bytes / 160K Working Set. If your referring to my posting, "ekrn.exe is back to using 57K memory versus the 90K+ memory," both references were for private bytes per Process Explorer display. Edited May 16, 2019 by itman Link to comment Share on other sites More sharing options...
Ali Akbar 0 Posted May 27, 2019 Share Posted May 27, 2019 On 5/3/2019 at 12:55 PM, Ali Akbar said: Hi @Marcos We are also facing this same issue on our client PC. The ekrn process took more than 200 MB (Refer attach image) Please refer below link to download the dump logs. We couldn't collect logs from ESET logs collector as it took more than 30 min to collect the data. Product : ESET Endpoint Security Version : 7.1.2045.5 OS : Windows 10 Pro https://drive.google.com/drive/folders/1xbfrD96LmfzD4eYTvnTSLGmTbCZn53wV?usp=sharing Hi @Marcos Any update on the logs that I've PM you 2 weeks back ? Since that no reply from your side... The problem still persist till today. Link to comment Share on other sites More sharing options...
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