Jump to content

Cannot finish backup while Internet Security is on


Recommended Posts

Hello,

over quite some time I have a problem, when system is trying to perform backup it starts but it never finishes. When I turn off IS then backup is performing without any problem.

Could you help me out?

Cheers

Link to comment
Share on other sites

  • Administrators
8 minutes ago, DirectC said:

when Internet Security is off I can finish my backup.

Do you mean that it works when real-time protection is paused? Because it is not possible to turn off protection unless you rename ekrn.exe in safe mode or uninstall ESET.

Link to comment
Share on other sites

Trying it now, will let you know as soon as i find out.

 

Update.. It worked with turned off real time only.

Edited by DirectC
Link to comment
Share on other sites

  • Administrators

You didn't mention what sw you use for backup. Would it be possible to try a different one to see if the same issue occurs?

At any rate, I'd suggest contacting customer care and providing them with a Procmon log from an issue replication as well as ELC logs gathered from that machine.

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...