DirectC 0 Posted September 6, 2018 Share Posted September 6, 2018 Hello, over quite some time I have a problem, when system is trying to perform backup it starts but it never finishes. When I turn off IS then backup is performing without any problem. Could you help me out? Cheers Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 948 Posted September 7, 2018 ESET Moderators Share Posted September 7, 2018 Hello, what solution do you use to back up your system? Can you try to disable the real-time protection to see, if you are able to complete the backup without it? Regards, P.R. Link to comment Share on other sites More sharing options...
DirectC 0 Posted September 7, 2018 Author Share Posted September 7, 2018 Hello, when Internet Security is off I can finish my backup. Cheers Link to comment Share on other sites More sharing options...
Administrators Marcos 4,713 Posted September 7, 2018 Administrators Share Posted September 7, 2018 8 minutes ago, DirectC said: when Internet Security is off I can finish my backup. Do you mean that it works when real-time protection is paused? Because it is not possible to turn off protection unless you rename ekrn.exe in safe mode or uninstall ESET. Link to comment Share on other sites More sharing options...
DirectC 0 Posted September 7, 2018 Author Share Posted September 7, 2018 Hello, I select 30min pause on all protection when I click on eset icon on task bar. Cheers Link to comment Share on other sites More sharing options...
Administrators Marcos 4,713 Posted September 7, 2018 Administrators Share Posted September 7, 2018 What about temporarily pausing only real-time protection? Link to comment Share on other sites More sharing options...
DirectC 0 Posted September 7, 2018 Author Share Posted September 7, 2018 (edited) Trying it now, will let you know as soon as i find out. Update.. It worked with turned off real time only. Edited September 7, 2018 by DirectC Link to comment Share on other sites More sharing options...
Administrators Marcos 4,713 Posted September 7, 2018 Administrators Share Posted September 7, 2018 You didn't mention what sw you use for backup. Would it be possible to try a different one to see if the same issue occurs? At any rate, I'd suggest contacting customer care and providing them with a Procmon log from an issue replication as well as ELC logs gathered from that machine. Link to comment Share on other sites More sharing options...
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