Legaleagle89 0 Posted July 1, 2018 Share Posted July 1, 2018 Hey I just renewed my ESET Internet Security and I was updating it as usual but when I tried to install the update an error message popped up (attached). Any idea how I can solve this? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted July 1, 2018 Administrators Share Posted July 1, 2018 It looks like upgrade from an older version is failing. What version of ESET do you have currently installed? Should the problem persist, uninstall ESET and install the latest version from scratch. Link to comment Share on other sites More sharing options...
TomFace 539 Posted July 1, 2018 Share Posted July 1, 2018 7 hours ago, Marcos said: It looks like upgrade from an older version is failing. What version of ESET do you have currently installed? Should the problem persist, uninstall ESET and install the latest version from scratch. Here's a link to the KB to do what Marcos suggests. https://support.eset.com/kb2788/?_ref=zap Link to comment Share on other sites More sharing options...
Legaleagle89 0 Posted July 3, 2018 Author Share Posted July 3, 2018 Thanks for the help. I've tried uninstalling from the control panel but can't locate the "ESET application" there. I might need to uninstall manually. Any easy step-by-step way of doing this? Link to comment Share on other sites More sharing options...
TomFace 539 Posted July 3, 2018 Share Posted July 3, 2018 (edited) 1 hour ago, Legaleagle89 said: Thanks for the help. I've tried uninstalling from the control panel but can't locate the "ESET application" there. I might need to uninstall manually. Any easy step-by-step way of doing this? If the standard method isn't working, you can do a manual uninstall using the ESET uninstaller tool > see https://support.eset.com/kb2289/ the same link is also under troubleshooting in https://support.eset.com/kb2788/?_ref=zap Edited July 3, 2018 by TomFace Link to comment Share on other sites More sharing options...
Legaleagle89 0 Posted July 3, 2018 Author Share Posted July 3, 2018 Thank you so much. Issue has been resolved. Link to comment Share on other sites More sharing options...
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