neok 0 Posted June 19, 2018 Share Posted June 19, 2018 Hello everyone, I need to be able to uninstall the agent for windows, version 6.5.522 from the control panel. I do the whole process as a local administrator and it tells me that it has been successfully uninstalled, but the agent is still installed. I don't have it password protected. What I did notice is that even though it is not uninstalled, this operation is no longer updated in my ERA server panel. How can I trace the cause of this "error"? Any help is welcome. Best regards Gabriel Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted June 19, 2018 Administrators Share Posted June 19, 2018 If you have Endpoint installed on the machine, does uninstallation work after temporarily disabling self-defense and rebooting the machine? Is the ERA Agent still listed as running among running processes? Link to comment Share on other sites More sharing options...
neok 0 Posted June 19, 2018 Author Share Posted June 19, 2018 15 minutes ago, Marcos said: If you have Endpoint installed on the machine, does uninstallation work after temporarily disabling self-defense and rebooting the machine? Is the ERA Agent still listed as running among running processes? I only have the agent installed on my test PC. I didn't install the antivirus. I don't have another antivirus installed. After the supposed successful uninstallation, I see that the service has indeed disappeared. What does not disappear is the reference in Control Panel / Programs and features. It's not so bad now, but I'd like to fix it anyway. Regards Gabriel Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted June 19, 2018 Administrators Share Posted June 19, 2018 If you delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3DD675F0-E4EB-4CCD-A57E-2C47B8C86675} manually, install Agent from scratch and then uninstall it, does this key remain in the registry? Link to comment Share on other sites More sharing options...
neok 0 Posted June 19, 2018 Author Share Posted June 19, 2018 4 minutes ago, Marcos said: If you delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3DD675F0-E4EB-4CCD-A57E-2C47B8C86675} manually, install Agent from scratch and then uninstall it, does this key remain in the registry? Y will try... I add that the installation of the agent is done by GPO. Does he have anything to do with this? Link to comment Share on other sites More sharing options...
neok 0 Posted June 19, 2018 Author Share Posted June 19, 2018 (edited) 8 minutes ago, Marcos said: If you delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3DD675F0-E4EB-4CCD-A57E-2C47B8C86675} manually, install Agent from scratch and then uninstall it, does this key remain in the registry? In my case the key are: {41F12F70-5FA9-43F5-94F4-53B54EB4EEC4} And yes, the reference in control panel disappeared. Edited June 19, 2018 by neok Link to comment Share on other sites More sharing options...
neok 0 Posted June 19, 2018 Author Share Posted June 19, 2018 25 minutes ago, Marcos said: If you delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3DD675F0-E4EB-4CCD-A57E-2C47B8C86675} manually, install Agent from scratch and then uninstall it, does this key remain in the registry? This didn't work for me in the end. Although the installed agent was not listed, it could not be reinstalled (it is as if it were already installed). I had to remove it with the tool esetunninstaller.exe Link to comment Share on other sites More sharing options...
ESET Staff MartinK 378 Posted June 20, 2018 ESET Staff Share Posted June 20, 2018 Could you please provide more details of how you performed installation? Did you use AGENT msi installer with install_config.ini configuration file (in ERA called GPO installer) or you used all-in-one EXE installer? Asking because we have seen similar problems in case second one was used. Link to comment Share on other sites More sharing options...
neok 0 Posted June 21, 2018 Author Share Posted June 21, 2018 (edited) 20 hours ago, MartinK said: Could you please provide more details of how you performed installation? Did you use AGENT msi installer with install_config.ini configuration file (in ERA called GPO installer) or you used all-in-one EXE installer? Asking because we have seen similar problems in case second one was used. Exactly this " msi installer with install_config.ini configuration file (in ERA called GPO installer) " Edited June 21, 2018 by neok Link to comment Share on other sites More sharing options...
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