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About neok

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  1. Hi all. I am using an ESET Protect Server Virtual Linux Appliance 9.0 to manage about 400 Windows machines that are from 2 different companies, which I am going to call Company 1 and Company 2 (but the license is from Company 1). Now my license is about to expire and I need to renew it but only for Company 1 computers. I need to separate the computers that are from Company 2, about 100 computers, so that when the license is renewed these 100 computers from Company 2 will not use it. I've been trying to uninstall the license of these 100 computers from Company 2 but I can not find what to do. Do you know what options I have to achieve this?
  2. The method used for installation was described in my first post: The agent (Win 7 x64) was previously installed via GPO as indicated in this guide.https://help.eset.com/era_admin/65/en-US/fs_agent_deploy_gpo.html Of course that the machines has a connection with the server.
  3. Unfortunately this is not a suitable solution for me, as I have hundreds of computers. Besides, it's not that this happens to me in a single client, it happens to me in every single computer. I don't understand why I can't uninstall or upgrade the agent the same way I installed it. Gabriel
  4. C:\ProgramData\ESET\RemoteAdministrator does not exists: ESET Remote Administrator Agent does not exist on services.msc console nor task manager show any process of this service. However, the agent is still installed and cannot be uninstalled or updated.
  5. I have an error when trying to uninstall ERA Agent 6.5 which is preventing me from not only uninstalling it normally from the Control Panel but also from updating it from a Software Installation type GPO. The agent (Win 7 x64) was previously installed via GPO as indicated in this guide. https://help.eset.com/era_admin/65/en-US/fs_agent_deploy_gpo.html I also cannot upgrade to version 7.1 via GPO due to this same error; and I need perform upgrade via GPO. I followed this post and attached the logs obtained so please assist me in a solution of this problem. Best regards Gabriel install.log
  6. Hello, I want to start a new server using "ESET Security Management Center Virtual Appliance" for Hyper-V server. Then I want to migrate the data from my ERA 6.5 server to the new ESMC 7.1 server and finally removee ERA 6.5 server leaving only ESMC 7.1. You would be running everything on one server. Could you please tell me the steps to achieve this? Thank you very much. Greetings Gabriel
  7. @Perry I will try this solution first. Thanks
  8. Hi, I have EEAV 6.6 managed with ERA 6.5. I need to find how delete old alert messages on ERA 6.5 console of my Windows PCs. Thanks in advance
  9. Ok, thanks for response. Gabriel
  10. Hi, I have EEAV 6.6 managed with ERA 6.5. I need to use this setting, but is missing, any ideas?
  11. I have a closed network that does not have internet access, and I want to install EEAV 6.6 on Windows computers and a server with ERA 6.5 (whether it will have internet connection) on the same network. I need to know if I can have my clients fully functional without internet connection, which would include ALL components, engines, signatures, license activations and any other things that have to be downloaded from the internet. Thank you for the info. Best regards Gabriel
  12. I have already created the regular local repository with the MirrorTool. I have it in a shared folder using Windows Share. Could you tell me where the policy for using this Windows shared folder as an update repository for EndPoint 6.6 is specified? Thank you very much. Gabriel
  13. Exactly this " msi installer with install_config.ini configuration file (in ERA called GPO installer) "
  14. This didn't work for me in the end. Although the installed agent was not listed, it could not be reinstalled (it is as if it were already installed). I had to remove it with the tool esetunninstaller.exe
  15. In my case the key are: {41F12F70-5FA9-43F5-94F4-53B54EB4EEC4} And yes, the reference in control panel disappeared.
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