oleksii.ostroushko 0 Posted April 4, 2018 Share Posted April 4, 2018 Hello. After update ERa on 6.5.388.0 we have problem with access right on creating trigerr"As soon as posible". Oure Helpdesk cant creat triggers and cant make a task on client machine (example start activation) on clients machine. They have error acces denied to creat a trigger. in attachment i attach screens with this error, logs on server, and acces right what they have Link to comment Share on other sites More sharing options...
ESET Staff MartinK 378 Posted April 4, 2018 ESET Staff Share Posted April 4, 2018 could you check configuration of "Home group" of this user? This group is where newly created objects will be created, and thus user has to have permissions to such group. It is possible that this group is default "All" which might be not writable for those users. Link to comment Share on other sites More sharing options...
oleksii.ostroushko 0 Posted April 5, 2018 Author Share Posted April 5, 2018 If you mean this group for uor helpdesk. I tried Acces group on group Helpdsek and permission set, but result the same they do not have access. if you weite not about this geruop, please show where i can watch more. Link to comment Share on other sites More sharing options...
oleksii.ostroushko 0 Posted April 5, 2018 Author Share Posted April 5, 2018 And i try to change a Home Group from ALL do different group the same result Link to comment Share on other sites More sharing options...
oleksii.ostroushko 0 Posted April 5, 2018 Author Share Posted April 5, 2018 on the old version was a menu Triggers in Server tasks. On new version i can't find it Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted April 5, 2018 ESET Staff Share Posted April 5, 2018 In general, we would need more information about the use-cases. Specific questions: - to which group they have the permission set to? (it´s within the permission set). do they have access to the group all? - which is their "home" group? Meaning, to this group, their "objects/content" (tasks, triggers, reports ..) will be created. You are mentioning triggers. However, the screenshot from the help are "server triggers". Not client task triggers. Client task triggers are now merged into the task window. Link to comment Share on other sites More sharing options...
oleksii.ostroushko 0 Posted April 5, 2018 Author Share Posted April 5, 2018 1. The Helpdesk Have permission set on Headquartees group. They do not have access to the group ALL 2.The Home group is Headquarters. Link to comment Share on other sites More sharing options...
oleksii.ostroushko 0 Posted April 13, 2018 Author Share Posted April 13, 2018 Stiil has the problem. Try change the homegroup on Helpdesk USER On different group (ALL too) But doesn't help Link to comment Share on other sites More sharing options...
ESET Staff MartinK 378 Posted April 16, 2018 ESET Staff Share Posted April 16, 2018 Could you please reproduce this issue with enabled full trace logging on SERVER, and send me private message with captured trace logs? Link to comment Share on other sites More sharing options...
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