Facing some problems in ESET Administrative Tasks

[Tafsir 0]

Hi All

what to do in this case ..
(1) When i search for IP Address it showing ESET Endpoint Security installed two times at the same system. For one its showing no error and for the another one its showing product is installed but it is not running.

 

and when i try to run ESET on client System it prompt this window....

(2) While adding new user getting this window

but when i search for this system through their IP showing no result

(3) What to do when showing operating system is not up to date to client side

is there any method to update OS forcefully through ESET Remote Administrator Tool..?? because sometimes update don't show on the client system.

Please help me out ....