ESET_HIGH_CPU 0 Posted December 21, 2017 Share Posted December 21, 2017 Eset uses 50-70% of my CPU all the time. My laptop is burning! This has been going on for almost a few months and reinstalling it does not help at all. Used to be good 4 years ago but now ESET is totally unusable!@# Link to comment Share on other sites More sharing options...
Administrators Marcos 5,271 Posted December 21, 2017 Administrators Share Posted December 21, 2017 Does temporarily disabling real-time protection or another protection module, such as HIPS (requires a reboot) make a difference? Also please collect logs with ELC and drop me a message with the generated archive attached. Link to comment Share on other sites More sharing options...
galaxy 11 Posted December 21, 2017 Share Posted December 21, 2017 the load is as always very low and is 0-2% can not reproduce the error Link to comment Share on other sites More sharing options...
Wolf Igmc4 6 Posted December 21, 2017 Share Posted December 21, 2017 Are your laptop from 2003? Link to comment Share on other sites More sharing options...
ESET_HIGH_CPU 0 Posted December 29, 2017 Author Share Posted December 29, 2017 None of the above makes any difference. (it might drop for awhile but then spikes up again) Have tried reinstalling various times. Dropping you a message with the logs. And no my laptop is not from 2003. It is not even from 2013. It is much newer with SSD. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,271 Posted December 29, 2017 Administrators Share Posted December 29, 2017 How do you know it's ESET that is spiking the cpu? This could happen when scanning files but you wrote that temporarily disabling real-time protection didn't help. Please provide a Procmon log with at least 2-3 minutes captured while the cpu is being heavily utilized. For instructions, please refer to https://support.eset.com/kb6308/. The Procmon log should also reveal which process utilizes the cpu. Link to comment Share on other sites More sharing options...
ESET_HIGH_CPU 0 Posted December 29, 2017 Author Share Posted December 29, 2017 1. Because I have task manager and process explorer open and I look at the CPU usage....? Further to that, I can click on properties under process explorer and see the Threads are taking up a lot of CPU usage. In particular it was the !RtlUserThreadStart that spiked up. 2. It is not during scanning the files 3. Temporarily disabling RTP helps reduce it sometimes but it will spike back up again. Currently I dont have high CPU usage by ESET but will revert if it does and get the procmon log if needed. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,271 Posted December 29, 2017 Administrators Share Posted December 29, 2017 Also a complete dump of ekrn created via the advanced setup -> tools -> diagnostics -> create (dump) might shed more light. Link to comment Share on other sites More sharing options...
ESET_HIGH_CPU 0 Posted December 30, 2017 Author Share Posted December 30, 2017 On 12/29/2017 at 3:17 PM, Marcos said: How do you know it's ESET that is spiking the cpu? This could happen when scanning files but you wrote that temporarily disabling real-time protection didn't help. Please provide a Procmon log with at least 2-3 minutes captured while the cpu is being heavily utilized. For instructions, please refer to https://support.eset.com/kb6308/. The Procmon log should also reveal which process utilizes the cpu. I created the log file but it is like 4GB unzipped... Is this correct...? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,271 Posted December 30, 2017 Administrators Share Posted December 30, 2017 4 GB seems too much if you've captured only 2-3 minutes. Nevertheless, please compress the log, upload the archive to DropBox, OneDrive, etc. and drop me a pm with a download link. Link to comment Share on other sites More sharing options...
ESET_HIGH_CPU 0 Posted December 30, 2017 Author Share Posted December 30, 2017 30 minutes ago, Marcos said: 4 GB seems too much if you've captured only 2-3 minutes. Nevertheless, please compress the log, upload the archive to DropBox, OneDrive, etc. and drop me a pm with a download link. Sent! Thanks Link to comment Share on other sites More sharing options...
Administrators Marcos 5,271 Posted December 30, 2017 Administrators Share Posted December 30, 2017 Please provide me with the file C:\Users\Ted\AppData\Local\lxss\rootfs\lib\x86_64-linux-gnu\libc-2.23.so. Does excluding "C:\Users\Ted\AppData\Local\lxss\*.*" from scanning make a difference? Do you have WSL installed on Windows 10? Do you have ESET v11.0.159 installed? Link to comment Share on other sites More sharing options...
ESET_HIGH_CPU 0 Posted December 30, 2017 Author Share Posted December 30, 2017 (edited) 43 minutes ago, Marcos said: Please provide me with the file C:\Users\Ted\AppData\Local\lxss\rootfs\lib\x86_64-linux-gnu\libc-2.23.so. Does excluding "C:\Users\Ted\AppData\Local\lxss\*.*" from scanning make a difference? Do you have WSL installed on Windows 10? Do you have ESET v11.0.159 installed? 1. Yes installed Bash on Win 10 2. I have ESET 10.1.235.0 I tried to get version 11 as I saw in the forum but when I downloaded the installer and did the reinstall, it only reinstalled version 10. 3, File sent! EDIT: Excluding the path does not seem to help. Edited December 30, 2017 by ESET_HIGH_CPU Link to comment Share on other sites More sharing options...
ESET_HIGH_CPU 0 Posted December 31, 2017 Author Share Posted December 31, 2017 Might this be in any way related to the Anti-Theft Optimization warning bug that keeps popping up even though I have 5 stars? (And even when I follow the other forum steps it only disappears for awhile then comes back...) Link to comment Share on other sites More sharing options...
Administrators Marcos 5,271 Posted January 1, 2018 Administrators Share Posted January 1, 2018 The file libc-2.23.so is scanned very quickly (a few ms) so it shouldn't have any effect on this. I've passed it on to the developers anyways as I don't think it's scanned in an optimal way. Please provide me with a complete dump of ekrn by selecting full dump in the advanced setup -> tools -> diagnostics and clicking Create (dump) at the time when you are experiencing a high cpu load by ekrn.exe. Then collect logs with ELC which should also include the generated dump by default. Upload the archive to a safe location and pm me a download link. Link to comment Share on other sites More sharing options...
ESET_HIGH_CPU 0 Posted January 2, 2018 Author Share Posted January 2, 2018 19 hours ago, Marcos said: The file libc-2.23.so is scanned very quickly (a few ms) so it shouldn't have any effect on this. I've passed it on to the developers anyways as I don't think it's scanned in an optimal way. Please provide me with a complete dump of ekrn by selecting full dump in the advanced setup -> tools -> diagnostics and clicking Create (dump) at the time when you are experiencing a high cpu load by ekrn.exe. Then collect logs with ELC which should also include the generated dump by default. Upload the archive to a safe location and pm me a download link. Update is that after excluding that directory and resetting, it seems to have improved greatly. I read up other articles where people has accounted slowdown due to this directory in other cases (non-Eset). My question is will there be a fix to this? Else I guess I would need to have another antivirus that covers WSL Bash. Link to comment Share on other sites More sharing options...
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