M_K 0 Posted November 28, 2017 Share Posted November 28, 2017 (edited) Hello, What we have about 10 Dell PCs with the following configuration - Windows 10 Pro (some PCs are 1709 and the others are 1703) - Corporate network environment (Active Directory, etc...) - SSD Drive - Windows Defender is OFF - ESET Idle scanning is OFF - ESET Endpoint Security 6.6.2064.0- ESET Remote Administrator Agent 6.5.522.0 - ESET Remote Administrator (Server, Linux), Version 6.5 (6.5.417.0) THE PROBLEM During product update the system freezes with the following effects: - NO network connection - Product update status keeps infinitely saying "Updating Product" - Mouse, keyboard are responding - Office and other applications are responding We have 80 Pcs in total and most of them are Windows 7 Pro with the same set of ESET products installed. Such issue happens very rarely but on Windows 10 it is systematic Edited November 28, 2017 by M_K Link to comment Share on other sites More sharing options...
RvW 6 Posted December 1, 2017 Share Posted December 1, 2017 Hello M_K, sorry for the late reply. If I were you I would create a support ticket or contact your ESET country distributor. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 1, 2017 Administrators Share Posted December 1, 2017 If you are able to reproduce the issue, configure Windows to generate complete memory dumps. When the system freezes, crash the system so that a memory dump is generated. Then compress it, upload it to a safe location and drop me a message with a download link. Link to comment Share on other sites More sharing options...
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