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Win 10 Pro system freeze at "Updating Product"


M_K
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Hello,
 
What we have
 
about 10 Dell PCs with the following configuration
- Windows 10 Pro (some PCs are 1709 and the others are 1703)
- Corporate network environment (Active Directory, etc...)
- SSD Drive
- Windows Defender is OFF
- ESET Idle scanning is OFF
ESET Endpoint Security 6.6.2064.0
- ESET Remote Administrator Agent 6.5.522.0
- ESET Remote Administrator (Server, Linux), Version 6.5 (6.5.417.0)
 
THE PROBLEM
 
During product update the system freezes with the following effects:
- NO network connection
- Product update status keeps infinitely saying "Updating Product"
- Mouse, keyboard are responding
- Office and other applications are responding
 
We have 80 Pcs in total and most of them are Windows 7 Pro with the same set of ESET products installed. Such issue happens very rarely but on Windows 10 it is systematic
 
 
 
 
Edited by M_K
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If you are able to reproduce the issue, configure Windows to generate complete memory dumps. When the system freezes, crash the system so that a memory dump is generated. Then compress it, upload it to a safe location and drop me a message with a download link.

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