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About M_K

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  1. Hello, What we have about 10 Dell PCs with the following configuration - Windows 10 Pro (some PCs are 1709 and the others are 1703) - Corporate network environment (Active Directory, etc...) - SSD Drive - Windows Defender is OFF - ESET Idle scanning is OFF - ESET Endpoint Security 6.6.2064.0 - ESET Remote Administrator Agent 6.5.522.0 - ESET Remote Administrator (Server, Linux), Version 6.5 (6.5.417.0) THE PROBLEM During product update the system freezes with the following effects: - NO network connection - Product update status keeps infinitely saying "Updating Product" - Mouse, keyboard are responding - Office and other applications are responding We have 80 Pcs in total and most of them are Windows 7 Pro with the same set of ESET products installed. Such issue happens very rarely but on Windows 10 it is systematic
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