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RvW

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RvW last won the day on August 3 2016

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  1. Hi, is it possible to block unsecured wi-fi networks? I don't want my computer to automatically connect to a public unsecured network.
  2. If you are getting the “Unknown” status in the ERA license management, or if you are no longer seeing color-coding associated with license over-utilization, unfortunately this is a global issue affecting all licenses in all ERA v6.x instances. It seems it was caused due to changes in the communication protocol done for the upcoming v7. ESET is currently analyzing the situation.
  3. Yes, exactly! So to be clear on the matter you cannot just swipe and then delete it. You have to expand it (click the down arrow) and only then you can delete it.
  4. Yes, please contact your local reseller or distributor. They will probably need logs from ESET Log Collector and Procmon logs: https://support.eset.com/kb6308/
  5. 1. Please check whether you have input the correct credentials, as the error code signifies you are not. 2. Please make sure you are entering the correct password. Are there any special characters in your password such as "<"? 3. Please make sure there is no trailing space in your email address (e.g. "name@email.com " instead of "name@email.com", so with no space directly behind it). 4. Is your internet connection working properly? The issue is partially connected to slower or interrupted connection causing timeouts. Please try again while you are on wi-fi. 5. If the above steps fail please create a support ticket from within the ESET Mobile Security app. It will send the logs of your phone to ESET so that they can inspect them.
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