francis de lorraine 0 Posted November 19, 2017 Share Posted November 19, 2017 (edited) bonjour forum, j'ai parfois un message que livegrid est hors ligne cause serveur bas ou connexion réseau pourquoi cela se produit plusieurs fois par jour avec eset nod 32 antivirus? Edited November 19, 2017 by francis de lorraine Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted November 19, 2017 Administrators Share Posted November 19, 2017 Is the error reported only shortly after starting the OS? Link to comment Share on other sites More sharing options...
francis de lorraine 0 Posted November 19, 2017 Author Share Posted November 19, 2017 hello Marcos, no but it's variable it never lasts fore more or less 1 min Link to comment Share on other sites More sharing options...
francis de lorraine 0 Posted November 19, 2017 Author Share Posted November 19, 2017 i am under windows 10 1709 Link to comment Share on other sites More sharing options...
francis de lorraine 0 Posted November 19, 2017 Author Share Posted November 19, 2017 i have the firewall comodo but i did the test with the same windows result ,mystery Link to comment Share on other sites More sharing options...
TomFace 539 Posted November 19, 2017 Share Posted November 19, 2017 (edited) 1 hour ago, francis de lorraine said: i have the firewall comodo but i did the test with the same windows result ,mystery francis de lorraine You may want to review this thread. https://forum.eset.com/topic/13364-eset-internet-security-11-full-installer/?do=findComment&comment=67460 Edited November 19, 2017 by TomFace Link to comment Share on other sites More sharing options...
francis de lorraine 0 Posted November 19, 2017 Author Share Posted November 19, 2017 hello it does not have the same problem because i am connected to the internet i also have a vpn can be ? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted November 19, 2017 Administrators Share Posted November 19, 2017 it could be that you're experiencing temporary network outages as it's highly unlikely the problem would be with ESET's servers. Turn on diagnostic logging in the advanced setup and then monitor the event log to find out how often the failures occur. Install Wireshark and capture the network communication at the time when the error occurs. When done, save the pcap log and compress it. Run ELC, collect logs and upload both the Wireshark log and ELC logs to a safe location and pm me download links. Link to comment Share on other sites More sharing options...
francis de lorraine 0 Posted November 20, 2017 Author Share Posted November 20, 2017 hello i disabled my vpn and the problem disappeared it's weird like situation Link to comment Share on other sites More sharing options...
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