venkat 0 Posted October 27, 2017 Share Posted October 27, 2017 Dear Team, we are unable update virus definitions and signature from console after connecting VPN. Server IP able to ping after connection VPN. from client PC. please help on this. Thanks, venkat Link to comment Share on other sites More sharing options...
Administrators Marcos 3,878 Posted October 27, 2017 Administrators Share Posted October 27, 2017 We'd need the following for analysis: - a Wireshark log - advanced update engine log (enable logging in the advanced setup -> tools -> diagnostics) Both logs must be from the same update attempt. When done, compress the Wireshark pcap log, collect logs with ELC and provide both files to me. You can upload them to a safe location (e.g. Dropbox, OneDrive, etc.) and provide me with download links. Link to comment Share on other sites More sharing options...
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