TomTomTom 2 Posted February 24, 2017 Share Posted February 24, 2017 (edited) Hi, what happens here? On one of my clients today is shown red and in the details you can see "License expired". Client rebootet, still the same. On the client everythin looks fine. It is only on one client. Anyone an idea what happens here? Also the installed version is shown as 6.2.2033.1. But installed is 6.4.2014.2 Thank TomTomTom Edited February 24, 2017 by TomTomTom Link to comment Share on other sites More sharing options...
TomTomTom 2 Posted February 24, 2017 Author Share Posted February 24, 2017 As I can see in the client details in ERA, the client is shown with its old data of license. Suddenly a license is "used" that ends in February 2016. I deleted the client in ERA, and it came back with the same shown error Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted February 24, 2017 ESET Staff Share Posted February 24, 2017 Is this a cloned image, or was possibly the machine where the agent is installed cloned and agent was not "reset"? This might cause, that two instances of agent are replicating into the same entry, which might cause data mis-match. Also, could you verify, that the agent is connecting successfully? Also, what version of ERA (agent / server / webconsole) are you using? Link to comment Share on other sites More sharing options...
TomTomTom 2 Posted February 27, 2017 Author Share Posted February 27, 2017 Hi Michal, no, the client is not a cloned client. But there is no more investigation needed. The client is shown "normal" this monday morning again. I do not know what happend with ERA last week, this was the first time after more than one year, I had a behavior like this. Link to comment Share on other sites More sharing options...
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