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  1. But there was an older document for recommended settings for older versions (KB3699). Are these settings still recommended?
  2. Hi, we will install a CITRIX environment. So there will be a Citrix Cloud Connector and several servers (Server 2016) for the Citrix Virtual Apps and Desktops. I am running the ESET PROTECT in the newest version and on the new serveres wil be installed the newest version of ESET File Security. Where can I find a best practice for the setings of the Policies for my new CITRIX environment? Thanks for support CU Tom
  3. Now it seems to be resolved finally.... There was a bug on ESET serverside. It is fixed with the ESET helpdesk. They installed a patch on an ESET server and now it runs perfectly.
  4. hopefully this will be ok - I had to reboot my machine to write something in the log trace.log
  5. is there a detailed instruction what to do? I want to be able to provide the right information . Where should I send a log to?
  6. I thing I found the solution.... With the agent update via ESMC some functions (Wake-Up Call) are broken now. I needed an uninstall and a new install of the agent on my client machine. Now it is working... But it is not nice, because I have this problem on about 70 machines.
  7. I do not use a proxy, so there is no authentication anywhere. A telnet command to the server epns.eset.com with the port 8883 works immediately
  8. Hi, after updating the ESMC, the Endpoint Security and the agents on the clients the "Send Wake-Up Call" seems to stop working. I have not made any changes to the policy. Does anyone else have the problem? Any idea why it does not work anymore? Cheers Tom
  9. @PuterCare: Hi, where exactly did you make the settings in the portal? Thanks
  10. I tried it again... With the new Java version the Apache Tomcat 9.0 Service is not starting anymore.... I changed nothing in firewall settings... Where can I find the Tomcat log?
  11. Hi Edward, thanks for trying to help. I did yout recommendations, but the problem is still the same. After the installation it is impossible to connect to the console.
  12. Hi Martin, I checked my system in the state before installing the new Java: - The environment variable JAVA_HOME does not exist (surprise - but the system is running and everything works fine) - Java -version shows 1.8.0_231 Then I let the update run with the result I can not connect to the ESMC console. - Java - version shows 1.8.0_241 - setting a JAVA_HOME variable brings no improvement Has anyone an idea what can I do further? How and where can I check the Apache Tomcat configuration? The ESET environment was installed out of the box....nothing special Thanks
  13. My ESET System is running in stable state now for a long time.... My server reports that the is a Java update available (Java 8 Update 241). I did the update, restart the server and tried to connect to the Management Center. The Management Center is no more available. Local and from other computers. I uninstalled the Update, installed the old Version (Java 8 Update 231) and had no success to give the Management Center to live again. The only thing that worked is to restore the server to the state before I did the Java update. Has anyone the same experience? What can I do to keep Java up to date, but having a working Management Center?
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