AndreyT 0 Posted February 12, 2017 Share Posted February 12, 2017 (edited) Windows 10 Pro x64. I removed my previous version of Antivirus (version 9) and used live installer to install version 10. The new freshly installed version reports 2 problems on the Home screen Anti-stealth is non-functional Web and mail protocol filtering is non-functional Setup screen also indicates 4 problems: Real-time system protection Host Intrusion Prevention System (HIPS) Web access protection Anti-Phishing protection A notification periodically pops up that HIPS is not working since connection to driver failed. So, what's next? What are the debugging steps to troubleshoot this problem? Some ESET knowledge base article said that I need to disable HIPS-restart-reenable HIPS-restart, but it had no effect. Edited February 12, 2017 by AndreyT Link to comment Share on other sites More sharing options...
AndreyT 0 Posted February 12, 2017 Author Share Posted February 12, 2017 Here's the data from Log Collector eav_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted February 12, 2017 Administrators Share Posted February 12, 2017 It seems that ehddrv.sys and eamonm.sys drivers were not updated as they are from v9. Please uninstall v10, run the Uninstall tool in safe mode to make sure there are no leftovers and then install v10 from scratch. Link to comment Share on other sites More sharing options...
Samoréen 8 Posted February 13, 2017 Share Posted February 13, 2017 Hi AndreyT, Please have a look at this topic : This solution applies to more recent versions. A fix would be preferable, though. Link to comment Share on other sites More sharing options...
AndreyT 0 Posted February 13, 2017 Author Share Posted February 13, 2017 On 2/12/2017 at 10:15 AM, Marcos said: It seems that ehddrv.sys and eamonm.sys drivers were not updated as they are from v9. Please uninstall v10, run the Uninstall tool in safe mode to make sure there are no leftovers and then install v10 from scratch. Yes, full uninstall (using the Uninstall tool) followed by a reinstall resulted in an error-free setup of version 10. Thank you. Link to comment Share on other sites More sharing options...
AndreyT 0 Posted February 13, 2017 Author Share Posted February 13, 2017 6 hours ago, Samoréen said: This solution applies to more recent versions. A fix would be preferable, though. Thank you. But I already nuked my previous install using the Uninstall tool. A subsequent reinstallation seems to be free of any problems. Link to comment Share on other sites More sharing options...
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