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Smart Security scan quit on me


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Last night I initiated a scan of my 500 GB Touro external hard drive, which I use as a desktop and the chief storage site on my system. I did the scan on the Removable Media scan module. The progress I saw in the morning seemed to indicate a relatively rapid scan compared to what I've seen with other scanners. But when I checked in the afternoon, the scan was stalled. The line at the top goes all the way across as though it's completed, but all indications otherwise are that it's not completed. It has settled down on one particular short PDF and not moved beyond it. The icon in the system tray shows "Computer scan in progress", but as I said the scan is still stuck on the same PDF it was on 8 hours ago and is showing no signs of further progress.

I tried resetting the two ESET processes to Realtime priority, but the scan hasn't budged.

I clicked on Pause to see if doing Pause and then Resume would jump-start things for me. After over two hours ago it still said "Waiting to pause scan." I tried clicking on "Stop". Since then it has been stuck for many hours on "Waiting to complete scan". The "Stop" and "Pause" buttons still show at the bottom, not any "Resume" button.

I am not able to act on the detections, which appear to be false positives.

I am shocked by this. I have used many scanners and never had them quit on me before the scan was finished, except Malwarebytes free, whose GUI would disappear on me.

 

 

 

 

Computer:      DELL Dimension 2400
CPU:           Intel Pentium 4-2667 (Northwood, D1)
               2666 MHz (20.00x133.3) @ 2658 MHz (20.00x132.9)
Motherboard:   DELL 0G1548
Chipset:       Intel 845GEV (Brookdale-GEV) + ICH4
Memory:        2048 MBytes @ 166 MHz, 2.5-3-3-7
               - 1024 MB PC3200 DDR-SDRAM - Kingston K
               - 1024 MB PC3200 DDR-SDRAM - Kingston K
Graphics:      Intel 82845G/GL/GV Graphics Controller [DELL]
               Intel i845G(L) Integrated, 64 MB
Drive:         WL120GPA872, 117.2 GB, E-IDE (ATA-7)
Drive:         HGST HTS545050A7E380, 488.4 GB, Serial ATA 3Gb/s <-> USB
Drive:         SAMSUNG CD-R/RW SW-252S, CD-R Writer
Sound:         Creative Technology SB Live! Series Audio Processor
Network:       RealTek Semiconductor RTL8139 PCI Fast Ethernet NIC [A/B/C]
OS:            Microsoft Windows XP Home Edition Build 2600
Antivirus:           ESET Smart Security 9.0.408.0
Firewall:            ESET Smart Security 9.0.408.0
Default Browser:     Maxthon

 

 

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First of all, please uninstall v9 and download and install v10.0.386 from ESET's website. In the advanced update setup - update section, you can switch to pre-release updates to see if the problem persists with the latest version and modules.

I assume it's a kind of archive which causes issues while unpacking so we'll have to narrow it down to the troublesome file then.

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Thank you.

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First of all, please uninstall v9 and download and install v10.0.386 from ESET's website.

I tried to install v10 not too many days ago, and I saw something to the effect that it was not available for XP. Was I wrong in that?

Quote

I assume it's a kind of archive which causes issues while unpacking so we'll have to narrow it down to the troublesome file then.

So you think that one of the files on my system was causing the problem? In the detections I see such things as: "archive damaged - the file could not be extracted", "error reading archive", "unpack error", "error - password-protected file", "error opening", "error - unknown compression method", "DOTNETREACTOR - unsupported option", and " ENIGMA - unsupported option". Could you explain these? I looked for a place in the help life that explained such things but could not find it.

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I'm sure from a previous mod post, the latest version should work on XP but is technically no longer supported

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Thanks gentlemen.

Can I install ESET 10 over ESET 9 without uninstalling?

If I have to uninstall 9 first, how do I keep my configurations?

Edited by conceptualclarity
incomplete reply accidentally posted
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