santoso

Thank you marcos, we will inform to our user. another case about ransomware, this user said their pc infected by Cryakl ransomware and send us infected file. then i upload to id-ransomware and the result is Cry36 the files extention is not change. is eset already can detect this ransomware? if can, with database version number? thank you for information.

hello, our user infected by ..doc ransomware. All files become ..doc extention they said Eset installed in this pc but cannot detect it is eset already can detect this ransomware? if can, with database version number? is there any decryptor we can use? please help, thank you.

Yes, i can manualy create file Keygen.exe or copy file then rename it to Keygen.exe

Hello, I try to restore my file from quarantine, but failed. Disable detection unsafe application and exclude folder still cannot restore files. please help, thank you

Hello @Gonzalo Alvarez Yes, i already do that, deactive lisence via era then sync lisence but problem still

Hello, I want to deactive old computers lisence, but cannot deactive lisence for this one computer. Deactive via ela.eset.com and era then sync lisence but no luck. Still exist after deactive process Anyone have solution for this case? Thank you.

here how to create wireshark log https://support.eset.com/kb6446/?viewlocale=en_US AOI stand for All in One Installer.

how different scan with amsi enable or disable is eset cannot detect windows script attact when amsi disable?

hello, try use direct connection, successful. what should i check to fix this? thank you Marcos.

Hello, i have problem with update via http proxy Use era 6.4.304.0 appliance and endpoint antivirus 6.4.2014 several client specially new client always ended with Download interrupt. ping from client to era is good, i believe its not network problem but always failed to update. how to fix this case? thank you

hello, anyone know how many device can handle with one account?

waiting for answer too. anybody know, what if user have 100 mailbox and buy eset mail security lisence for 50 seat? all mailbox will protected or just 50? thank you

Hello, we have customer that want to use eset parental control for their students device and when they trial happy with all features. i want to know, how many child device that one account (my.eset.com) can handle? they have around 300 student and more. Thank you,

hello, today i install era 6, then add lisence from console but failed. use offline .lic key but still failed. here the logs. 2016-02-12 04:36:34 Error: LicenseModule [Thread 1178]: LicenseModuleHelper: AssociateOrReassociateSeatIfNecessary: Transparent seat association for action 'LinkSeatPoolByKey' failed. 2016-02-12 04:36:34 Error: LicenseModule [Thread 1178]: AddPoolByLicenseKey: Failed to add pool by license key. Error: CEcpCommunicator: Failed to send XML request message, error=20031. 2016-02-12 04:36:34 Error: LicenseModule [Thread 1178]: CEcpCommunicator: Failed to send XML request message, error=20031. 2016-02-12 04:36:35 Error: ConsoleApiModule [Thread 1e4c]: 11 Error while processing AddPoolByLicenseKey 648: CEcpCommunicator: Failed to send XML request message, error=20031. 2016-02-12 04:36:35 Error: ConsoleApiModule [Thread 1e4c]: Untranslatable CInterModuleException: CEcpCommunicator: Failed to send XML request message, error=20031. can you help me with this. thank you.

hi, we need this too. anyone can help?

hello. is eset smart security support for outlook 2016 with add-in in the application? thank you.

welcome to version 6.

great support, much wow.

yes, this issue present with any website. thank you.

yes it does. but still get the same message. ummm, did you try with your own computer and get normal blocked message? thank you,

well, no one from eset could answer our problem.hmmm.

try this, disable then enable sll scanning but still get same message. Secure Connection Failed An error occurred during a connection to youtube.com. Peer received a valid certificate, but access was denied. (Error code: ssl_error_access_denied_alert) The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.

we use era 6.2 when we try to create gruop and edit, this message came up. how to solved this? thank you.

mozilla firefox 42.0b3 yes ssl scanning enable, because if sll scanning disable user can access web that we block with https://domain-name. thank you.

we use eset endpoint security with web control activated to block streaming website. it work great. the web look normal blocked if we use www or http. but f we use https for streaming web (https://youtube.com), it says: Secure Connection Failed An error occurred during a connection to www.youtube.com. Peer received a valid certificate, but access was denied. (Error code: ssl_error_access_denied_alert) The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. how we can get normal message like this: Access denied Details: Web page: hxxp://www.youtube.com Category: Streaming & Downloadable Video Comment: Access to the website was denied in accordance with the Internet Acceptable Use Policy. thank you.