santoso

I'm sorry if i made mistake we have prospective customer use that competitor product and we want switch with Eset Product but i'm not sure what Eset bundle product to offer to them. today, i start trial their product. thank you Marcos.

Hello, I dont know where to ask this. Is there Eset product bundle can compare to Trendmicro deep security? Thank you,

Thank you Kurco, I change repository and ot work great. Best regards,

Hi, i try to install EFS on Debian 10 but stuck in dependency Extracting: efs-9.0.461.0.x86_64.deb Reading package lists... Done Building dependency tree Reading state information... Done Note, selecting 'efs' instead of './efs-9.0.461.0.x86_64.deb' Some packages could not be installed. This may mean that you have requested an impossible situation or if you are using the unstable distribution that some required packages have not yet been created or been moved out of Incoming. The following information may help to resolve the situation: The following packages have unmet dependencies: efs : Depends: libelf-dev but it is not installable or libelf-devel but it is not installable or elfutils-libelf-devel but it is not installable E: Unable to correct problems, you have held broken packages. Error during package installation, exiting how to solved this problem. thank you

Hello, I want to know what hardware requirement for client like processor, RAM and avalabile hardisk? i check https://help.eset.com/eei/1.6/en-US/hardware_requirements.html there is only for server Thank you

Thank you Marcos, I just sent ticket.

Hello, My child can easyly bypass parental control for limited apps by pressing cancel, then press recent apps and clear recent apps. After that he can open all limited time app. Is it misconfigure setting? And how to prevent this? Device: redmi note 9 pro. Thank you, VID-20220304-WA0015.mp4

Hi, What shoud i do when forgot email for login to EBA Thank you,

Thank you Marcos

hello, I browsing this web https://restabessmg.jateng.polri.go.id/libas/ Eset found threat JS/Agent.OZD trojan Try to scan url with virustotal but Eset says it clean https://www.virustotal.com/gui/url/5e0297a004ded5fdfd67a690776433a92df2f01c1ee647d8b3f6273972656088?nocache=1 Is this website compromised or it is false alarm? Thank you

Hello, How to set new apps that my child install from google play automatically set as time-limited without block google play apps? Every time he install apps, by default it set to unlimited-time. Thank you,

Good day, Youbcah check via eba.eset.com

Hello, Have you try Eset Bussinees Account? eba.eset.com

Hello, When lisence expired, what will happen to endpoint Is it still protect the computer from viruses? is feature like device control and web control still running? Thank you,

Thank you. i install it, but Eset still detect. yes, at first i think it's because extention. then i remove all extention, reset settings but still.

Hello, Everytime i open Edge, there is always detection JS/Chromex.Agent.BB trojan Here the log Time;Scanner;Object type;Object;Detection;Action;User;Information;Hash;First seen here 31/03/2021 16.13.45;HTTP filter;file;hxxp://msedgeextensions.b.tlu.dl.delivery.mp.microsoft.com/filestreamingservice/files/ec8e6675-6ab7-4c6a-ba5a-a4d7aa5092e9?P1=1617718235&P2=404&P3=2&P4=BV6AskZngUBws3JtBxi8QFFY+K48cNGp+SWP9VxHGm495tIqIikMtaMZ8+pvCLkjp6Zn8UHya71mG0ZVUN7wmg==;JS/Chromex.Agent.BB trojan;connection terminated;HAW\ad;Event occurred during an attempt to access the web by the application: C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe (8AC8D2468840D73376AA087254097D141026DCDE).;AC15133243681AB240149B1B7CFDEDC18960334D; Is this real trojan or false positif? Thank You,

Thank you Marcos. Its work.

Hello, We want to exclude folder from Eset scanning from policy, acording to this help "Advanced setup (F5) > Detection engine > Exclusions > Detection exclusions > Edit." But, there is no Detection Exclusions menu. I search but cannot find it. Use ESET PROTECT (Server), Version 8.0 (8.0.2216.0) Anyone khow where is it? In endpoint, we can find it easily Thank you,

Hello, Download from this link https://download.eset.com/com/eset/apps/business/era/migrator/latest/win32.zip

Verify these patch already installed KB4474419 KB4490628

Hello, I've tried micro update in EES version 8 but it didn't update Thank you,

Hello, Anyone know how to change webconsole url from https://10.10.10.100/era/webconsole to just type https://10.10.10.100/ then redirect to https://10.10.10.100/webconsole Thank you,

Thank you Marcos for mail box counting information User said they have 2000 mailbox but, because pandemi they only will buy 700 seat. I read this and found https://support.eset.com/en/kb3110-licensed-number-of-mailboxes-exceeded-for-eset-mail-security-for-ibm-domino-server "If after 42 days additional licenses have not been entered to cover the unprotected mailboxes, your Protection status will change to RED. You will receive a notification that your protection has been disabled. If you receive the notification shown below, immediately contact your sales representative to purchase additional licenses." So, if user insist buy only 700 seat, then after 42 days, ESET Mail security for exchange will disable automatically? Thank You,

Hello, What happen when we have 2000 mailbox, but only purchase ESET Mail Security for 700 seat? Will it scan all 2000 mailbox? Thank you,

Hello, We have problem with web console doesn't not load completely with this error Run on esmc 7.2 centos 7. And here the log We tune apache tomcat according this tutorial https://help.eset.com/esmc_install/72/en-US/installation_deployment_scenarios.html Thank you,