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Kristian Cajkovsky

ESET Staff
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  1. Hello DevilDude, As I have previously said, you will need to contact support. They will be able to request some logs from you and advise further or potentially offer a remote session to assist you with this problem.
  2. Hello DevilDude, I would recommend you restart the ESET Endpoint Encryption service in services.msc. Once you have done that, please refresh your browser and see if that changes anything. If this does not resolve your issue, please contact support,
  3. Hello @tmuster2k, I assume the machine is not booting due to the motherboard failure. I would advise you take out the SSD and plug it into another machine as the only bootable disk and perform the recovery. If they have used FDE with TPM, please refer to this article on how to recover the data - http://support.deslock.com/KB448 - 'Recovery on TPM systems with only UEFI boot mode' Kind Regards
  4. Hello, As you mentioned in your post the software was deployed with the Uninstall Code feature enabled, then the normal procedure to uninstall the software is to use the Remote Uninstall function found in your ESET Endpoint Encryption Server. If an 'Optional Password' was set, and the password in question is the same for all Workstations, then the uninstall process can be automated in the form of a batch script. The following article Shows how the software can be uninstalled via command line: http://support.deslock.com/KB288 - 'ESET Endpoint Encryption Windows Installer (MSI)' If you require further assistance, I recommend you contact ESET Support.
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