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Kristian Cajkovsky

Former ESET Employees
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Kudos

  1. Upvote
    Kristian Cajkovsky received kudos from Rendekovic in Issues with Full Disk Encryption management via ECA   
    Hello @GPennarun,
    Sorry to hear that your tickets are not being responded to, may I ask where you are submitting them? 
    In regards to your issues, the ECA issue does indeed sound like a permission problem, I'm afraid I am only familiar with EFDE, so it is difficult for me to assist you with issues in ECA itself.
    Unfortunately I do not know why the machines are not showing as encrypted in the server. However, I may be able to suggest another way to obtain the recovery password for your machines. 
    Please try to obtain the recovery information via this method.
    If you click Help along the banner and select Encryption Recovery as shown on screenshot below.

    Once the windows opens, you will be prompted to enter Workstation ID, please fill this field in and continue.

  2. Upvote
    Kristian Cajkovsky received kudos from Carlito in Passing Encryption login after restart remotely.   
    Hello @Carlito,
    We have recently implemented this into our ESET Endpoint Encryption Server.
    This feature allows you to pass the pre-boot authentication therefore allowing you to work on the machine remotely.
    Make sure you have upgraded to version 3.0.1.
    Client also requires 5.0.5.
    Enabling Maintenance Mode
    Note: You can select multiple workstations at once to apply this. Not selecting any, will automatically apply this to all workstations.
    Access your workstations tab Select Pre-Boot Authentication
    3.Select Disable/Enable from the drop down.

    4.Disabling Pre-Boot Authentication allows you to choose one of the three options (Hours, Date/Time, Reboots)

  3. Upvote
    Kristian Cajkovsky received kudos from mcrouse in Version 5.0.5.7 Auto Update   
    Hello @mcrouse ,
    The new version will not be added to the repository. You may download it manually if you wish so, the update is optional.
  4. Upvote
    Kristian Cajkovsky received kudos from MichalJ in Server Upgrade   
    Hello @Adrianc
     
    I just want to inform you that the ESET Endpoint Encryption Server does not have to be installed on a server machine.
     
    In regards to your question, in my opinion it will be easier for you to backup the server, upgrade your system to the newest version and then simply restore from the backup. 
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