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Everything posted by ebill

  1. Thanks Marcos - I really appreciate the confirmation, the wording is fine I just needed a little insurance to be sure. Also thank you for all the work ESET does to keep improving the products ! and your significant contributions here on the forum !
  2. I hope I did not miss the obvious in my searching. I am trying to fully understand the intended use of the mobile version of payment protection. The Payment protection feature looks like it is for "payment" apps only such as Google pay and dedicated bank apps not browsers (like the desk top version). If I check off my browser under manage and open the browser from normal icon (for non payment browsing) ESET flags that with a message the app was opened without full protection message. Is my deduction accurate that this feature is not for browsers were payment "could" be entered
  3. Hi flutterby, Firefox should save your passwords effectively, as well. Under settings check your settings here I don't save passwords myself so my "ask to save" is unchecked. Most in the know say to use a master password for extra security, but that would be entirely up to you. Also remember if you use banking and payment a separate Firefox profile is created, so you would want to set that profile to your liking as well for use in B&P. Tip -- To work that B&P profile, simply launch a blank B&P windows through the desk top shortcut and set it up like you want.
  4. Also - In addition to the requested ESET version, could you share your OS version and the browser/browsers you like to use this should allow us help you. I am not aware of any ESET default settings that would interfere with the common browsers ability to save logins on windows 10.
  5. gary11111, Please try to open B&P from the shortcut and go to your bank site, FF should work fine for you this way. With FF and ESET banking and payment a separate profile is created. You may set your personal security you wish FF to use with B&P in this profile by just opening B&P and choosing FF "options" while in the B&P window (you can use tighter security than normal browser for example). Personally I love this method of operation, I have just my secure payment sites in the B&P profile. I open B&P from the desktop shortcut when I want to have its ext
  6. Thank you to both Nightowl and peteyt -- I see the main eset website seems to steer toward the play store. I know there will be differences such as the call filter. I think I will try the play store version and try it out. This way I won't accidentally lock out updates (I did that to myself once). BTW - I have only downloaded the .apk file from ESET's official web site. There are other versions and know they should be avoided. Thanks again - ebill
  7. Hello ESET community, I use ESET mobile security and and seeing post referring to version 5.3.30, I am showing 5.2.68 as current and up to date (apk file). I installed from the .apk file and wonder if it is still updated and supported? Or is the most current supported version the Google play version. I just want to stay updated to the most recent version, for the best security. Thank you - ebill
  8. I fixed this issue - I found out what I "may" (probably) had done that caused this issue. It had to do with phone permissions, I must have inadvertently undone the ESET app permission to "Install applications from outside sources" I downloaded and installed the latest .apk file and installed it. This brought me up to date and uncovered my personal error with the app's permissions. I hope this helps someone who finds they cannot successfully "check" for updates on android. ebill
  9. Hello, I have two Android phones with ESET mobile security installed they are Android Oreo 8.1.0 (up to date) with ESET version (showing as up to date). I had installed ESET mobile security from the .apk originally about a year ago. When hitting the "Update" in the ESET app under settings the app says "checking" briefly and than closes. I was wondering if that is normal, I seem to remember it checking and letting me know it saw no new version before. It looks like auto update is working fine, I don't manually check this very often just once and a while to ensure a auto
  10. itman, Seems to be working for me with latest version & Thunderbird is the only email client in use on the PC in the screen shot below. mousing across the graph it says 13 emails scanned today. Note: I did need to do "show more" as Marcos suggested but now it seems as you can see its on the "fist" page
  11. elle, It looks from your screen shots eset has found a ligament threat on the site you are trying to access. The most prudent course may be to contact the site's manager and alert them. I am far from the expert here, but I would not try to "allow" access to that site till the warning goes away. One good thing to try is clear your browser cache and temp files restart your PC and see if the warning is still displayed. All the best -- ebill
  12. Petr, In case you are still looking for a solution, I suspect you have downloaded from the Google play store and "google" has taken out the feature you wish to use. Please reference the following link to download the mobile product direct and install it from its ".apk" file to resolve the issue. (note the link below is a US link) https://support.eset.com/kb6563/?viewlocale=en_US I am hopeful this will be useful in your local area (I see you are in the U.K.) you may have to research the "proper" link for your location. (maybe search the KB6563 from your location) Hope t
  13. Marcos, I appreciate the additional info. I am embarrassed to say what I thought was ESET was something calling/receiving in the router itself (the router has a security feature built in) after a router firmware update last evening the mystery burst are gone this evening. I lacked the expertise to tell where it was coming from. I incorrectly assumed it had to be something on my wired PC as internet and LAN light for the PC were timed perfectly together with the changing file name along with the router traffic monitor and ESETs watch activity monitor showing tx/rx pattern on the
  14. Marcos, Thank you for your clarification on the AMSI setting. I was just trying to correlate something "new" observed with the new activity observed. Is it safe to assume this new "scanning" observed is the real time scanner checking critical files/files against an online data base. I thought of posting a while back but concluded it "had" to be a new method of checking files. After seeing itman's question I am more curious. Thank you for all you do
  15. itman, I had noted the "changing" files at the ESET GUI location you in your screen shot after installing Windows 10 version 1809. I was looking for "what" was communicating through my router one quiet evening when I was not initiating activity. I would see IO activity lights blinking at intervals matching the "changing" of the file name. I may be way off but I suspect this activity is due to ESET's integration with Microsoft's Anti-malware Scan Interface (AMSI). Check out this setting that turned up after the fall update 1809. In my Googling of AMSI this seems to make sense, I
  16. PassingBy, In the meantime as Marcos looks at your logs, I would like to make a possible suggestion. First I assume you are initiating your "payment" session from a normal browsing window, if not please excuse my comments. I am seeing no issues with Firefox version 65.0.1 64 bit (current standard release) when I start the banking and payment from a desktop shortcut (or GUI). For all recurring "transaction sites" I keep a shortcut in the resulting "B&P" version of Firefox (as a separate profile is used for B&P). If I am doing a one off purchase I will browse to the p
  17. For Alex2019, I have two things to note the first to set my response correct. 1- Sorry for not researching ESET documentation properly as pointed out by another poster, I did make some assumptions in my response. I do see in the documentation the feature may be limited to certain parts of the world. 2- In looking into this more I have an important observation that "may" be helpful in figuring out the possible GUI flaw - Your OS a 32bit version of windows (x86) this may be related to your GUI issue if it applies to your area.
  18. Hello Alex2019, Welcome - Please do not worry as you are in trial at the moment you may not get "credit" for referring a friend. If you like the product and buy a license and activate it then the item you are missing will show. I hope your test go well, ESET is a great product. The trial is fully functional, the refer a friend is one small and understandable difference only for licensed users. Also: As a kind recommendation you should only provide personal data via PM and only when ask (noting your user name and license ID and seat name in your post) Enjoy and please do
  19. Hello Cindyana, I will make a try here for you as you have not had a response for some time. Maybe some more details will help generate an answer or direction to get one. Please let us know the OS system of the affected unit, also the version of ESET installed (whole version number example - When you did your install and activated anti-theft were you successful at entering your details (username and password) in the GUI as in this screen shot? What happened when you hit sign in? If your internet connection was up this should have registered your unit at
  20. Thanks for letting us know things are OK Could have just been a hiccup before, but now you will rest easy for sure - Thanks and enjoy
  21. Hijin25, I will just share what I saw recently. I just added a new lap-top about two weeks ago, I unboxed updated windows 10 home to current edition (1809). I then uninstalled all security software found with the ESET removal tool (on my unit that was McAfee) rebooted and ensured unit was looking good and running well. I installed the latest EIS with full installer fresh from the ESET web site. I remember the scan starting very well as I chose to restart before it concluded this particular time (in this case I was adding software and chose to manual scan later) . So I remember t
  22. elle, Thank you for letting us know the info was helpful. I recently changed my home router setup and did a lot of "swapping" routers that's how I knew to make a lucky guess. I just speculated it would show also in your home monitor list, I had not used the "list" feature so we both learned something. Thank you and enjoy
  23. Hello elle, I am going to take a crack at this, I could be wrong but something to look at. I suspect the "copies" you see are networks that were previous connections having the same name but some other criteria such as a different IP address, maybe a different router you have installed ect. Please look in the following area in the GUI - setup>advanced setup>Network protection>Known networks>edit after hitting edit see if you see the same Home and then Home 2,3,4 in that list. You only need the one you are using, you can delete any unused networks here, I am guessing
  24. Tornado and AGH1965, In the hopes this may help, I would recommend trying Firefox. You could even use it just for banking and payment if you have another favorite browser for normal use. ESET will create a Firefox profile that is isolated from the default profile, this allows different settings in the two profiles. An example is you can choose not to save history in B&P and to save in regular browser and any other settings you want to change. If your bank is not recognized as a B&P site you can configure it to do so under security tools>Banking and Payment> hit the
  25. First I hope this post is in the proper place, and proper in content I just feel the need to say some words of praise. I would like to express my thanks to ESET and to the forum here and review my first 6 months with ESET internet security. I cannot be happier with the performance of the software; I would like to detail what I like best. EIS is very low impact on system resources, significantly improving boot times and general performance on our windows 10 PC’s in our home. The software is far easier than any other security software I have used to “setup”. For me
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