ebill

elle, Thank you for letting us know the info was helpful. I recently changed my home router setup and did a lot of "swapping" routers that's how I knew to make a lucky guess. I just speculated it would show also in your home monitor list, I had not used the "list" feature so we both learned something. Thank you and enjoy

Hello elle, I am going to take a crack at this, I could be wrong but something to look at. I suspect the "copies" you see are networks that were previous connections having the same name but some other criteria such as a different IP address, maybe a different router you have installed ect. Please look in the following area in the GUI - setup>advanced setup>Network protection>Known networks>edit after hitting edit see if you see the same Home and then Home 2,3,4 in that list. You only need the one you are using, you can delete any unused networks here, I am guessing that may clean up your list. Note that if the computer is a lap-top that goes to different networks and you are naming them all "Home" you would get the 2-3-4 suffix to diferentiate them. Hope this helps -- ebill

Tornado and AGH1965, In the hopes this may help, I would recommend trying Firefox. You could even use it just for banking and payment if you have another favorite browser for normal use. ESET will create a Firefox profile that is isolated from the default profile, this allows different settings in the two profiles. An example is you can choose not to save history in B&P and to save in regular browser and any other settings you want to change. If your bank is not recognized as a B&P site you can configure it to do so under security tools>Banking and Payment> hit the gear on the right for advanced settings and insert your site's URL then when you open the configured site with Firefox you would open it with in B&P (as per your settings) even if its not the default browser. This is at least an alternative to IE11 at this point, not trying to force anything (you might not like Firefox) just giving an alternative. -- Hope this helps some - ebill

First I hope this post is in the proper place, and proper in content I just feel the need to say some words of praise. I would like to express my thanks to ESET and to the forum here and review my first 6 months with ESET internet security. I cannot be happier with the performance of the software; I would like to detail what I like best. EIS is very low impact on system resources, significantly improving boot times and general performance on our windows 10 PC’s in our home. The software is far easier than any other security software I have used to “setup”. For me setting the “enable detection of potentially unsafe applications” to on and setting my home network and it’s all done. In my previous vendor there were so many settings I had a list to use if re-install was necessary. The advanced setup available is also a huge advantage and the great forum here is the best place to get advice if you need help (I have answered most all of my own questions by searching and reading). We practice safe computing in our home but have saw the software “protect” us by not allowing web sites to load on a few occasions in web searches. I love the “lack” of popups and background behavior, only coming up when something needs my attention. The banking and payment is a great asset, I use this feature from its shortcut (not relying on site detection) when doing any online payment activity. I have not had any problems at all accessing sites, I even use PayPal on occasion and navigation through payment is flawless. I use Firefox as my browser of choice and love that I can create customization's in the Banking and Payment browser profile to enhance my personal security preferences while in B&P while not effecting my normal profile. In migrating feature updates on Windows 10 the software was flawless this fall picking right up where it was. Also when an ESET major update is ready the updates have gone flawless as well. This is a great asset to “ease of use”. Test results prevented me from coming to ESET sooner, this forum and the detail of explanation when these questions have come up (by other forum users) helped me understand what “test results” really mean. The reputation and commitment by ESET is evident in the software’s actual use. Please accept my sincere thanks for having this great product available. Anyone needing a great preforming AV suite should give ESET a try. Also my wishes for a Happy New year and a great 2019 to all at ESET and the forum – ebill

Hello sootsnoot, I don't have a lot of experience with anti theft yet but as a resent researcher of it. I believe I can answer your questions, I will try as you have had no other responses. I suspect the message came from "investigating" the phantom account as you outlined. In reviewing my own device in "myeset" click on view details on the device then if you look under "settings" under the device you can delete the phantom account and then the device from anti theft. Changing "anti-theft" back to disabled (default) should remove the phantom account only and deactivate anti theft for that device without other changes to your eset setup. I don't know if there is a "correct" order to do it or if it would not mater, maybe this will get you an answer if it matters. Looking over how eset makes changes it would seem as long as you had internet access your device would communicate with the eset servers your request. Hope this helps you some -- ebill

Marcos, Thank you for your reply, this is what I hoped. ebill

I have some questions in regard to Anti-Theft on a windows 10 OS with EIS. 1- When you enable Anti-Theft, do you have to enable windows location service or is locating the device done though ESET’s update path/servers. 2- The user guide talks of having access to “photos and snapshots” from your online account. Am I correct in assuming these are items taken after a device would be reported missing. I like to keep general web access to my location turned off; this is the reason for question 1. I would not want any photos not related to a “theft” stored away from my PC is my reason for question 2. I just want to check before engaging this service, I searched and could not these specific questions answered forgive me if I missed them Thanks – ebill

lucylia, I wish to share my recent experience with you to possibly help. I am an average home user with reasonable (but not high) technical background in computing. I used Kaspersky internet security 6 years, I had not had any bad experience with software/internet protection. Being honest I was a little disappointed with their response time to system problems created by their software (I do understand the complex problems of modern AV products and I do not expect any vendor to be perfect) . I monitored forums for the last year while deciding what to change to. I am very happy with every aspect of ESET internet security so far. The setup was far easier (IMO of course). I did some basic test to ensure the software found some PUP's I new were in old backed up software (this is a setting you turn on yourself just like KIS) and ESET worked perfectly. One item I think you may find very different is the non use of browser "add-ons", I personally like this as there are useful additions to use in the browser of your choice that accomplish the other vendors add-ons. Allowing more flexibility as I see it, as an example I am using U-block in my browsers now. The Banking and Payment browser is outstanding, I generally use Firefox and you would recognize the same basic concept as KIS but in my opinion a bit easier to use. As properly indicated by the other posters both software's are very good, I wanted to give you an experience from someone who has made the switch very recently. Keep in mind you may trial the software for 30 days to see how you like it, I did just that and made my purchase the same day I loaded the trial. The very best to you in whatever you decide -- ebill

Hello to the ESET forum, I am a computer enthusiast as a hobby. I enjoy desktop computing to seek out information on a great number of items of curiosity. I had been seeking out a new Internet security suite and had been researching ESET using the web and monitoring the forum here. The past two AV vendors I have used I participated in their forums and have found forums to be a reliable gauge in how security software preforms and how the company takes care of its customers. On the ESET forum, I have found very knowledgeable people with high levels of computer expertise. I am excited to continue to monitor and hopefully contribute as I learn more about ESET Internet security through its use. I am new to ESET but I am very impressed with the software so far. It seems to be very easy to set up and ample configuration. I really like the banking and payment browser as well as the light weight effect overall the software has on the OS. I have one windows 10 pro machine 1803 and one older lap-top running windows 10 home 1803 both running ESET internet security current version I work as a mechanic/machinist (forklift) and enjoy bicycling Glad to be here -- ebill