Leonardo

Thanks @itman I'll attach the logs monday because they are on my office desktop.

I have done ESET Log Collector but what I will do with the collected logs ?

Just found the "ESET Log Collector logs" KB https://support.eset.com/en/kb3466-how-do-i-use-eset-log-collector

Thanks @Marcos OK but my main problem is to understand why and event listed in "Events" logfiles was not listed in "Files sent" logfiles ? I think that "ESET Log Collector logs" are necessary for the support but I don't know how I can collect it ?

Thanks @itman As you mentioned the time limit value in one of your previous posts I had yet tweaked it at 30 minutes.

Thanks @Marcos I tried to run a file and I got the "has been submitted" notification and after some minutes the file was unlockednot but I did not receive any notification mentioning "safe file" notification. Another concern for me, when I look at logfiles, "sent files" only shows an old event but "Events" shows the current event (file sent and analysed by LiveGuard). Is it normal or an issue on my ESSP ?

Hello, Also, when a file is went to LiveGuard,I received only a notfication for this action and never a notification to say "the fila is safe" or "the file is malicious". That's very frustrating.

OK, thanks

Thanks @Marcos How can I change my license if I want to continue with ESSP ?

Hello, I'm currently using ESET Internet Security with a 3 years key (ending in 2024); but I'm very interested by the new feature "ESET LiveGuard protection". Alas this feature is only available with ESET Smart Security Premium. My question : is it possible to chnage my subscription ? (ESET Internet Security >>> ESET Smart Security Premium)

Thanks+++ @Nightowl for your help !

Oups, I'm confusing. Thanks @Nightowl ! But there is nothing about the last version 13.2.18.0 ?!

Hi @Nightowl , thanks but I'm not searching the download link because EIS is yet installed on my PC 😉 I'm searching what are the changes in the new version... Thanks @itman for this very interesting article.

Thanks @Nightowl Do you know where I can find ESET changelogs ? I have lost the link.

Thanks @Marcos for your explanations. Is this "under-the-hood" feature also present in ESET Internet Security ?

Hello @Marcos Where can I find all the differences between ESET IS and ESET SSP. Here https://www.eset.com/fr/#compare I don't see anything about "RDP bruteforce blocking".

Hello, My Chrome is Version 76.0.3809.100 (Build officiel) (64 bits); so are you using a beta ? I don't have any message from Chrome for removing ESET IS...

Thanks @Marcos

Hello, I cannot find this setting ? ☹️

Thanks @Marcos , you are right 😉

Hello, Also a similar problem when I "right" click on file and then make an analyse with ESET IS.

Hello, Same problem for me with ESET IS + Windows 10 + Outlook 2013

Hi @Marcos That's very interesting. Is there a way to get rid of this virus/PUA ? What is the level of dangerousness of this virus/PUA ?

Thanks @Marcos for your help.

Hello I'm using ESET IS 12 with Windows 10 pro. I was connected on the following site: https://www.isotoner.fr/checkout/onepage/success/ and I received an alert from ESET: I decided to block the communication but I think that this shopping site is safe. I was not able to find the trace of this block on ESET logs What can I do ? Thanks for your help.