[EIS Firewall Issue]

Unfortunately, diagnostics logs were not included.
Please enable advanced logging under Help and support -> Details for customer care, reboot the machine, disable logging and then collect fresh logs with ELC.

[Eset updates]

Modules are stored in "C:\Program Files\ESET\ESET Security\Modules" by default.

[ransomware attack]

ESET didn't fail to protect the user. This is proved by the fact that ESET had recognized the ransomware for a long time before the user got infected which means that ESET must have been paused or otherwise deactivated by an attacker.

Because of continual trolling despite giving numerous warnings and complaints from other users, we'll ban Novice as of now.

[Eset Blocking Chromecast]

12 minutes ago, gensyscon said:

I have turned on pre-release updates, but my module list doesn't show Internet Protection Module #1375 as having been updated. It shows most recent update as July 31, 2019. Is the update still promulgating? I'm in New York.

If you have Internet protection module 1375 then you have already received it and the issue is fixed.

[Future changes to ESET NOD32 Antivirus, ESET Internet Security, ESET Smart Security Premium and ESET Ultimate Security]

Firewall rules will continue to be evaluated in the order they appear in the list. In old versions (like v3/v4), they were evaluated from less general rules to more general rules and blocking rules had priority over permissive rules, however, this approach had issues which were solved by the current system. Other than that, firewall should be improved in the future for better user experience.

[Can't install eset nod32 antivirus. malware problems! please help Windows 10]

Before installation, please start logging with Procmon as per the instructions in the FAQ section on the right-hand side of this forum.

When installation fails, stop logging, save the Procmon log and compress it. Also collect logs with ESET Log Collector. Finally provide me with both archives for perusal.

[MacBook Pro (2018) Problems with eset]

I'd suggest collecting logs with ESET Log Collector as per the KB https://support.eset.com/kb3404/, opening a support ticket with your local customer care and providing them with the generated archive for perusal.

[Secure data authenticating error]

1 hour ago, G1nemesis said:

i don't own that email anymore 😕 is there any solution 

It appears that you have purchased the license from ESET, LLC. Please contact them re. the change of your registration email and ask them to re-send you your license email (https://www.eset.com/us/about/contact/).

Later you can retrieve your license details via https://www.eset.com/int/support/lost-license/ at any time.

[EIS started blocking Outlook POP3s recieving]

Please enable advanced logging under Help and support -> Details for customer care. Then launch Thunderbird, reproduce the issue, disable logging and collect logs with ESET Log Collector. When done, please provide me with the generated archive and also open a support ticket with your local customer care.

[How do I turn of auto-renewal in 2019?]

Please contact ESET UK (https://www.eset.com/uk/about/contact/). Not all distributors offer automatic renewals.

[Future changes to ESET NOD32 Antivirus, ESET Internet Security, ESET Smart Security Premium and ESET Ultimate Security]

1 minute ago, URBAN0 said:

I'm not sure if this was suggested before or is already a functional feature that I don't see it but I just came from Outpost Firewall PRO and there is a small feature that was need and I think ESET could do something similar.

We will probably add the date/time of last rule application which will help you find obsolete rules.

[Purge leftover ESET security data]

Uninstallation of ESET should not lead to connectivity issues, it registers only a callout to Windows Filtering Platform.

Try the suggestions listed at https://www.windowscentral.com/how-regain-internet-access-after-installing-update-windows-10

[Mails get marked as spam]

Please provide logs collected with ESET Log Collector from such client as well as an example of an email incorrectly evaluated as spam. You can drop me a private message with the files attached.

Also I'd recommend opening a support ticket with your local customer care so that the case is properly tracked.

[I can't update agents or Endpoint to new versions from ESMC]

You wrote "There is another proxy but in another IP address and only accessed with username and password". Do you mean that clients don't already connect through this existing proxy server? Using HTTP proxy will work as long as it connects directly to the Internet and not to an upper proxy server that requires authentication.

[Secure data authenticating error]

19 minutes ago, Klaas Brant said:

It is exactly the same as above but in Dutch.

Please provide me with logs collected with ESET Log Collector for perusal.

[Chrome flags Eset and suggest remove?]

Never turn off SSL/TLS filtering or you'll expose your computer at risk. Otherwise blocking of malicious https urls may not work and especially new malware on such urls may not be detected and may run !

SSL/TLS filtering is in no way related to what is being discussed in this topic.

[How to see a client log in SMC 7 ?]

You can add a dashboard "Scan task results in last 30 days" to see results of recent scan run via a task:

Details about threats found during scans are available in the Threats window among other threats.

[Secure data authenticating error]

I've re-sent your license information to your registration email address m........a@yahoo.com. Use the license key to activate your ESET Smart Security Premium; Secure Data should work then alright.

[Japanese release is slow]

Please contact the Japanese distributor as it's him who decides about releases in the country.

[BSOD caused by uninstall of Internet Security]

Starting Windows in safe mode is not possible only if the Device Control driver edevmon.sys has been removed from the disk without being correctly unregistered from a filter chain.

A solution is to boot from another medium (e.g. SysRescue) and copy edevmon.sys from another machine with the same OS and ESET installed to C:\Windows\System32\drivers.

[Secure data authenticating error]

8 hours ago, Klaas Brant said:

I am having the same issue with one of my users on vacation and she tried the password (which she cannot remember) several times. Now she get consistently this screen.
Product eset smart security premium, license valid until 13-3-2022. Public key: 33B-TVM-884

Please provide a screen shot for clarification. You shouldn't be getting an error that the product is not licensed.

[Secure data authenticating error]

4 hours ago, G1nemesis said:

this one ? 33B-TSU-AKK

There are 2 expired licenses connected to this PLID.
Your valid PLID for ESET Smart Security Premium is 3AG-WJ7-WVE.

[I can't update agents or Endpoint to new versions from ESMC]

Since you already have a proxy server in place, use it instead of the HTTP Proxy that is provided by ESET. Proxy chaining works only in case that the upper server doesn't require authentication (https://support.eset.com/kb7034/)

6. You could make it work only by allowing clients to connect to the Internet directly which is not possible in your case.

[I can't update agents or Endpoint to new versions from ESMC]

Are you able to create a software install task alright? Does a list of ESET's products in the repository populate while creating the task?

Do you have clients connected to the Internet via HTTP Proxy that is a part of the all-in-one ESMC installer? Is there no upper proxy server in use?

If you use a firewall, are all the necessary addresses allowed as per https://support.eset.com/kb332/?

As for the error "Connect to remote machine blocked returned by epns.eset.com", this is because clients have no direct connection to the EPNS server and HTTP Server cannot forward MQTT communication. As a result, sending wake-up call will not be possible.

[Chrome flags Eset and suggest remove?]

I'd suggest checking the system Event log for information about recent Chrome crashes. If there are any crashes logged, I'd check with Process Explorer what other dlls besides from Google, Microsoft and ESET are loaded in Chrome processes right after launching it.