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Marcos

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Posts posted by Marcos

    Downloading All-In-One Installer: Internal Server Error

    in ESET PROTECT On-prem (Remote Management)

    Posted

    Can clients connect to and download installers from any IP address? In such case, installers should be downloaded from a CDN and the download should not fail.

    If your firewall restricts connections only to specific IP addresses, you will need to allow communication with the following addresses and set the repository to repositorynocdn.eset.com as per https://support.eset.com/kb332/: 

    repository.eset.com
91.228.166.23
91.228.167.25
38.90.226.20

    ESET not compatible with Windows 10 ver 1903!

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    So far we are not aware of any issues with 19H1. If you can reproduce the issue, please configure Windows to generate complete memory dumps as per https://support.eset.com/kb380 and when the system freezes, manually trigger a crash to generate one. When done, compress it, upload it to a safe location and drop me a message with a download link.

    We also kindly ask you to post information about installed modules (Update -> Show all modules).

    Web Control

    in ESET Endpoint Products

    Posted

    You can accomplish it as follows:

    1, Define a time slot under Tools:

    image.png

     

    2, Create a Web Control permissive rule for "www.facebook.com" and select the time slot that you've previously created:

    image.png

    3, In the SSL/TLS filtering setup disable the option to exclude communication with trusted domains so that the Facebook communication is filtered as well:

    image.png

    Slow Performance

    in ESET Endpoint Products

    Posted

    Did the issue manifest when copying files between two Windows 10 workstations? What exact version of Endpoint was installed on the machines? The latest one is 7.1.2045. Did you use default Endpoint settings? What type of files did you copy? Was it mainly binaries (executables, dlls, ...) or documents, multimedia files, etc?

    Endpoint v7.1 is based on the latest v12 so there should be basically no difference in terms of performance. Could you reproduce the issue and provide the following stuff from both ones?
    - ELC logs
    - aligned Procmon logs from the time of issue reproduction (should be generated on both machines at the same time when the issue occurs)

    Also try pausing real-time protection on either machine and let us know when the issue disappears.

    Eset Internet Security problem

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    I'd suggest repeating the test again, ie. uninstall EIS and try to reproduce the error.

    If the error goes away and returns after installing EIS from scratch, try the following, one at a time and then check if the issue is gone:
    - disable webcam protection integration in the advanced setup
    - start Windows in safe mode, rename C:\Program Files\ESET\ESET Security\Drivers to C:\Program Files\ESET\ESET Security\Drivers_bak
    - rename the following drivers in safe mode, one at a time:
    1, C:\Windows\System32\drivers\eamonm.sys
    2, C:\Windows\System32\drivers\ehdrv.sys

    At the very end of the test, remember to rename C:\Program Files\ESET\ESET Security\Drivers_bak back to C:\Program Files\ESET\ESET Security\Drivers in safe mode.

    I purchased eset MULTI-DEVICE SECURITY PACK

    in General Discussion

    Posted

    I don't think that prices have changed since last year.

    Did you compare the price for the same product and period? How many devices do you have? Do you need a license for various operating systems or just for Windows or Mac?

    E.g. a multi-device license for 3 devices and for 2 years costs $109,99:

    image.png

    A license for ESET Internet Security for 1 device and for 1 years costs $49,90:

    image.png

    Problem update

    in ESET PROTECT On-prem (Remote Management)

    Posted

    The problem seems to be that two versions of agent were detected:

    PROPERTY CHANGE: Modifying WIX_UPGRADE_DETECTED property. Its current value is '{41F12F70-5FA9-43F5-94F4-53B54EB4EEC4}'. Its new value: '{41F12F70-5FA9-43F5-94F4-53B54EB4EEC4};{94FB5797-B020-44BC-BCAB-DBB35366B9B0}'.

    {41F12F70-5FA9-43F5-94F4-53B54EB4EEC4} is a GUID of 6.5.522.0
    {94FB5797-B020-44BC-BCAB-DBB35366B9B0} is a GUID of 6.4.283.0

    Did you deploy both via GPO or how? Is either one currently installed?

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