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Marcos

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Posts posted by Marcos

  1. No problems here. I've also tried a full update and update files with the total size of 144 MB were downloaded withing 30 seconds and the subsequent update process finished alright.

    Should the problem persist:
    - enable advanced update engine and network protection logging
    - reproduce the update error
    - disable logging
    - gather logs with ELC.

  2. Please enable advanced operating system logging in the advanced setup -> Tools -> Diagnostics. Then reproduce the problem, disable logging and provide us with the etl log generated in C:\ProgramData\ESET\ESET Security\Diagnostics in a compressed form.

    Do not leave the logging enabled for longer than 1-2 minutes. Should it take longer to reproduce the problem, we'll provide you with further instructions.

  3. 17 minutes ago, Camilo Diaz said:

    Thanks Marcos. When you said "it's possible to disable protected service", do you mean to  disable 'Automatic exclusions to generate" for Microsoft SQL Server?

    I meant "Protected service" in the HIPS setup. Personally I wouldn't trade protection for convenience and would rather ignore the error until Microsoft fixes the issue.

  4. Please try the following:

    1, In safe mode, rename "C:\Program Files\ESET\ESET Security\Drivers" to Drivers_bak
    2, In safe mode, rename C:\Windows\System32\drivers\eamonm.sys  to eamonm.bak and C:\Windows\System32\drivers\ehdrv.sys to ehdrv.bak, one at a time
    3, Check if the issue persist.

    At the end of the test, rename "C:\Program Files\ESET\ESET Security\Drivers_bak" to Drivers.
    You can also try temporarily uninstalling EIS and installing ESET NOD32 Antivirus to find out if it makes a difference. Please let us know about your findings.

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