[How to upgrade EEA 6 to 7]

ERA 6.5 fully supports Endpoint v6. I'd suggest checking C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html  and trace.log for possible errors.

As for upgrade from ERA v6 to ESMC, please refer to https://help.eset.com/esmc_install/70/en-US/components_upgrade.html for instructions.

[ESET for OSX blocks connecting to public wifi]

Please collect logs as per the instructions at https://support.eset.com/kb3404/, raise a ticket for your local customer care and provide them with the generated archive for analysis.

[ESET Has Blocked My Site - What To Do?]

The "Read this before you post" link also says:

Do not report blocked websites
After cleaning a website from malware and taking measures to prevent further re-infection, request a re-check as per the instructions in the FAQ. This forum does not serve as a channel for requesting website re-check or disputing blocks or detections.

Next time please follow the instructions above.

[False positive?]

They load an external javascript from e9geolgzk6.com which looks like a generated domain name, probably an ad provider. For now we'll keep that domain blocked.

[Latest Updates]

By "anti-theft-command" you mean sms commands for controlling anti-theft? If so, this functionality had to be removed from the Google Play version due to their updated policy.

[Upgrade v6 to v7 Installation Error]

Since we were unable to reproduce the issue, would it be possible for you to prepare an image of the system for us on which the issue manifests so that we could debug it?

Disabling HIPS completely is a bad idea since it also disables crucial protection modules such as Advanced memory scanner, Exploit Blocker and Ransomware shield. If inevitable, disable just self-defense temporarily.

[EFS 7.0.12014.0 - MSSQL ERROR]

9 hours ago, Morris B said:

Is it possible to push disabling this HIPS setting to all of the servers running EFS 7.0.12014.0 and higher from ERAS 6.5?  (Upgrading to ESMC 7.x is on my list of projects to do soon.) 

Or has this issue been fixed in 7.012016.0 or 7.012018.0? 

Again, this is not an issue of ESET but Microsoft. There's nothing we could fix in this regard on our part. We've been waiting for Microsoft to come up with a fix.

[Detection Engine out of Date (EEA 7.X) global]

1 hour ago, JB Puig said:

I've got the same problem : update impossible and it says livegrid is unavailable too. For all my users.

Most likely a problem with a proxy, firewall or your ISP with blocking the communication. Please provide logs according to the instructions above.

[Error installing EES on Windows 10 v1809]

Endpoint v5 is currently in the phase of basic support which means that it's not supported and there will not be any new version compatible with future versions of Windows 10 released. It will reach its end of life in December 2020 and afterwards we will no longer guarantee engine updates.

[Rogue Computer question]

You can enable filters via a policy:

[ACT.0 error during activate EIS.]

You can drop me a personal message with your license key.

[Activation]

You can enter a new license key via the program's main window, Help and support -> Change license.

[ACT.0 error during activate EIS.]

Please provide your public license ID.

[Detection Engine out of Date (EEA 7.X) global]

We didn't do anything. It might have been an issue with your ISP or whatever.

[Modules update failed EES 7.1]

There's basically no difference between automatic and manually triggered update. Should the problem persist:
- enable advanced update engine and network protection logging
- reproduce the update error
- disable logging
- gather logs with ELC.

[Detection Engine out of Date (EEA 7.X) global]

No problems here. I've also tried a full update and update files with the total size of 144 MB were downloaded withing 30 seconds and the subsequent update process finished alright.

Should the problem persist:
- enable advanced update engine and network protection logging
- reproduce the update error
- disable logging
- gather logs with ELC.

[ESET I.S. degrades UI performance of other software]

Please enable advanced operating system logging in the advanced setup -> Tools -> Diagnostics. Then reproduce the problem, disable logging and provide us with the etl log generated in C:\ProgramData\ESET\ESET Security\Diagnostics in a compressed form.

Do not leave the logging enabled for longer than 1-2 minutes. Should it take longer to reproduce the problem, we'll provide you with further instructions.

[Detection Engine out of Date (EEA 7.X) global]

Please check proxy server settings and make sure they are correct. You can also try updating directly, bypassing a proxy and see if Endpoint updates then alright.

[buy serial eset ( shared )]

I don't think so. ESET ME will answer you any further business or license related questions.

[Firewall "Error: nonexistent zone"]

Please provide some screen shots for clarification.

[Is Trusted Zones a good idea?]

If you don't need to share files or allow remote access in your LAN, you can mark the network as public. However, normally users need to share files or allow remote access for administrators in networks so it makes sense to mark such networks as trusted regardless of the possibility of potential malware spreading through shares.

[EFS 7.0.12014.0 - MSSQL ERROR]

17 minutes ago, Camilo Diaz said:

Thanks Marcos. When you said "it's possible to disable protected service", do you mean to  disable 'Automatic exclusions to generate" for Microsoft SQL Server?

I meant "Protected service" in the HIPS setup. Personally I wouldn't trade protection for convenience and would rather ignore the error until Microsoft fixes the issue.

[buy serial eset ( shared )]

Regarding business matters please contact ESET ME via https://www.eset.com/me/.

[ESET I.S. alongside anti-ransomware programs]

Hard to say. If the other software uses drivers, it's possible the software might clash with ESET.

[re-seller in Iran]

Please contact ESET ME through https://www.eset.com/me/.