Marcos
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Posts posted by Marcos
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5 minutes ago, virtualpaul said:
Ok. Is there a way to keep previous settings of eset? Site whitelist, blacklist, firewall, etc
If you install it on top of the previous versions, all settings will be preserved. Ie. you cannot change the path during installation.
What you can do is export the configuration, uninstall ESET and install it from scratch to different folders. After installation import the configuration xml.
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1 minute ago, virtualpaul said:
I kept "g:\Program Files\ESET\ESET Security\"The installer does not complain about the other two paths.
You must delete it prior to running the installer.
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I would exclude the tool from detection since it appears to be part of another legitimate application that you use.
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Please provide:
- logs collected with ESET Log Collector (set up the SMTP server first)
- a pcap log created with Wireshark while attempting to send a test email.I'd recommend installing ESET Internet Security instead of ESET NOD32 Antivirus since it supports network communication logging and also protects you from bots and exploitation of unpatched vulnerabilities in network protocols. Moreover it provides also antispam and Anti-Theft features.
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5 minutes ago, Pas7o said:
So, It's better change antivirus immediately?
I was referring to Windows. From security point of view you should not stay on Windows 7 but upgrade to Windows 10 or migrate to Linux.
ESET will continue to work on Windows 7 providing that you have SP1 installed as well as the appropriate updates that add SHA-2 code signing support.
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Are you positive that G:\Program files\ESET doesn't exist before you run the installer?
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6 minutes ago, Duhan Orhan said:
The free version of Eset will expire after 4 days, you said it was a trojan, if I do nothing, will it cause problems in the future?
I didn't say that, I wrote that Win32/Elevate is a potentially unsafe application, not a trojan or another malware.
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Win32/Elevate is a potentially unsafe application, not malware. Ie. a legit tool that can be bundled with other applications.
In your case it was detected in an iso image which is probably a quite big file. If ESET cleans the whole iso, it encrypts it and moves it to the quarantine folder which may take long if the file is more than 1 GB in size. I would recommend excluding Win32/Elevate from detection.
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If you are able to reproduce the issue, please carry on as follows:
- enable advanced logging under Help and support -> Details for technical support
- start recording the screen
- run update
- after a while stop logging
- save the video and compress it
- collect logs with ESET Log Collector
- upload both the ELC logs and video here. -
Windows 7 SP1 is still fully supported providing that Windows updates adding support for SHA-2 code signing are installed.
However, since Microsoft stopped releasing security updates for this OS long ago, the OS cannot be considered safe.
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4 minutes ago, howardagoldberg said:
Are you suggesting I turn it on and just leave it on forever? That seems like putting a hammer to a pushpin ... I doubt that I am the *only* one who experienced this. That seems highly unlikely.
Not forever, it would be enough to keep it enabled for 1-2 weeks, then you can disable it. If the issue doesn't occur, it was probably a kind of glitch that doesn't recur.
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It is strange that the product identifies as ESET Smart Security and not as ESET Smart Security Premium.
I'd suggest carrying on as follows:
- uninstall ESET
- run the ESET Uninstall tool in safe mode
- install the latest version of ESET Smart Security Premium.Let us know if it resolves the issue.
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Advanced antispam logging doesn't produce big logs, it could be enabled even for weeks without consuming a lot of disk space.
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21 minutes ago, bluenite said:
yes exactly this i did, uninstalled eis, spotlight normally went on, installed (again 30 day trial version), default settings with interactive fw, does this issue
Interactive firewall mode is not set by default. We asked to reproduce the issue with default settings, ie. with automatic firewall mode and no custom firewall rules.
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I would consider the issue resolved unless you are able to reproduce it. On our end we didn't notice any issues and haven't received any other reports about the issue either. Therefore we would need logs from your machine should the issue occur again.
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22 minutes ago, pronto said:
That the EEA application on Mac is still on version 6.x is intended?
Yes, that's the latest version available for download:
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1 minute ago, howardagoldberg said:
So, again ... my question is: should I be concerned or is this likely a momentary communications glitch at my and/or ESET's end? My other computer, with a similar configuration on the same network, shows no error in the log.
We can't tell without reproducing the issue and getting logs. Should it happen again, enable advanced antispam logging in the advanced setup -> tools -> diagnostics, reproduce the issue, disable logging, collect logs with ESET Log Collector and post the generated archive here.
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If you use a firewall, make sure that ekrn.exe has communication on TCP/UDP port 53535 permitted as per https://support.eset.com/en/kb332.
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Please carry on as follows:
- enable advanced logging under Help and support -> Details for technical support
- run update and reproduce the issue
- disable logging
- collect logs with ESET Log Collector and post the generated archive here. -
In case of client connection issues to the ERA/ESCM/EP server, the first thing to check is C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html and trace.log on troublesome clients.
As MichalJ advised, it is important that you upgrade the infrastructure to the latest ESET PROTECT. Basically you should:
- backup the db and export the CA and peer certificates
- if it's not a virtual appliance run the All-in-One installer to get all components upgraded
- after server upgrade send an ESET PROTECT components upgrade task to clients to upgrade agent to the latest version
- send a software install task to clients to upgrade Endpoint to the latest v8 -
We will continue providing module updates for ESET NOD32 for Linux desktop v4, there are no plans to stop them any time soon.
As for installing Endpoint v7 instead, this is not possible yet but there are plans to provide it to users with an EAV NOD32 for LD license as a temporary solution before a new version for home users becomes available. (EAV stands for ESET NOD32 Antivirus)
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You can also try the following:
- uninstall ESET and reboot the machine
- make sure the issue doesn't manifest
- install ESET with default settings
- check if the issue occurs. -
We kindly ask you to respect rules for this forum for unregistered users:
2, Post in English. If you don't speak English, use a machine translator.
4, Ask only simple questions. If you want to report an issue, inquire about your license, etc., create a forum account first. This forum is not intended for lengthy discussions.
As long as the registration email address is same as the Google Play account email address, you don't have to enter your license key in the menu -> License key, otherwise enter it there. Should you need further help, don't hesitate to contact the Slovak ESET customer care.
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Please read the instructions at https://help.eset.com/protect_deploy_va/80/en-US/enable_apache_http_proxy.html
Check app download?
in Quick questions by guests (registration not required)
Posted
Correct, it's not possible to scan a file on a server before you actually download it. Web access protection will scan the file as you download it, it's not necessary to manually re-scan it after download.