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Posts posted by Marcos

  1. 5 minutes ago, virtualpaul said:

    Ok.  Is there a way to keep previous settings of eset?  Site whitelist, blacklist, firewall, etc

    If you install it on top of the previous versions, all settings will be preserved. Ie. you cannot change the path during installation.

    What you can do is export the configuration, uninstall ESET and install it from scratch to different folders. After installation import the configuration xml.

  2. Please provide:
    - logs collected with ESET Log Collector (set up the SMTP server first)
    - a pcap log created with Wireshark while attempting to send a test email.

    I'd recommend installing ESET Internet Security instead of ESET NOD32 Antivirus since it supports network communication logging and also protects you from bots and exploitation of unpatched vulnerabilities in network protocols. Moreover it provides also antispam and Anti-Theft features.

  3. 5 minutes ago, Pas7o said:

    So, It's better change antivirus immediately?

    I was referring to Windows. From security point of view you should not stay on Windows 7 but upgrade to Windows 10 or migrate to Linux.

    ESET will continue to work on Windows 7 providing that you have SP1 installed as well as the appropriate updates that add SHA-2 code signing support.

  4. Win32/Elevate is a potentially unsafe application, not malware. Ie. a legit tool that can be bundled with other applications.

    In your case it was detected in an iso image which is probably a quite big file. If ESET cleans the whole iso, it encrypts it and moves it to the quarantine folder which may take long if the file is more than 1 GB in size. I would recommend excluding Win32/Elevate from detection.

  5. 4 minutes ago, howardagoldberg said:

    Are you suggesting I turn it on and just leave it on forever? That seems like putting a hammer to a pushpin ... I doubt that I am the *only* one who experienced this. That seems highly unlikely.

    Not forever, it would be enough to keep it enabled for 1-2 weeks, then you can disable it. If the issue doesn't occur, it was probably a kind of glitch that doesn't recur.

  6. 1 minute ago, howardagoldberg said:

    So, again ... my question is: should I be concerned or is this likely a momentary communications glitch at my and/or ESET's end? My other computer, with a similar configuration on the same network, shows no error in the log.

    We can't tell without reproducing the issue and getting logs. Should it happen again, enable advanced antispam logging in the advanced setup -> tools -> diagnostics, reproduce the issue, disable logging, collect logs with ESET Log Collector and post the generated archive here.

  7. In case of client connection issues to the ERA/ESCM/EP server, the first thing to check is C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html and trace.log on troublesome clients.

    As MichalJ advised, it is important that you upgrade the infrastructure to the latest ESET PROTECT. Basically you should:
    - backup the db and export the CA and peer certificates
    - if it's not a virtual appliance run the All-in-One installer to get all components upgraded
    - after server upgrade send an ESET PROTECT components upgrade task to clients to upgrade agent to the latest version
    - send a software install task to clients to upgrade Endpoint to the latest v8

  8. We kindly ask you to respect rules for this forum for unregistered users:

    2, Post in English. If you don't speak English, use a machine translator.

    4, Ask only simple questions. If you want to report an issue, inquire about your license, etc., create a forum account first. This forum is not intended for lengthy discussions.


    As long as the registration email address is same as the Google Play account email address, you don't have to enter your license key in the menu -> License key, otherwise enter it there. Should you need further help, don't hesitate to contact the Slovak ESET customer care.

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