[Add an SSL certificate for ESET PROTECT On-Prem Appliance Web Console]

If you are using a self-signed certificate generated by ESET, it's expected to get a warning like this:

[Remove block on browser]

Please elaborate more on the issue and post a screenshot for clarification. What website are you referring to?

[Safe Banking & Browsing - restart / reboot does not help]

Could you test it also with Firefox? Please provide logs collected with ESET Log Collector while a browser is running.

[Add an SSL certificate for ESET PROTECT On-Prem Appliance Web Console]

If you open the console via https, did you previously use your own certificate issued by a trusted CA with the CA certificate present in the trusted root CA cert. store?

[[upd -h] Invalid Username and/or Password.]

Unfortunately I have no clue why authorization would fail when updating from a local directory. Please raise a support ticket.

[Agent Connection not possible]

I didn't see the above logs from the other machines so it's impossible to tell if it's the same issue or a different one.

[Curiosity.ai - false positives?]

I would add that the option is not available if sample submission is disabled in the advanced setup.

[eset_wap module create bugs in nftables]

Perhaps changing the priority of the output chain would help. If you use "filter" priority (alias for 0), change it to -102.

If that doesn't help, please raise a support ticket.

[Curiosity.ai - false positives?]

As I wrote, you should submit the sample to ESET first. Without it, it's impossible to tell if the detection is correct or not. However, it's unlikely that so many detections reported on application files would be false positives.

[Unable to pull database on the new ESET PROTECT 11.0.19.0 virtual appliance]

Please raise a support ticket for further assistance with the migration.

[loginConnectionStateNotConnected]

Please raise a support ticket for help with finding the root cause of the issue.

[Agent Connection not possible]

Administrator's confirmation about detected cloning required.

I assume the problem is unresolved detected cloning question: https://help.eset.com/protect_cloud/en-US/vdi.html

If that doesn't turn out to be the case, please raise a support ticket.

[Scan window closes after module update without scanning]

Please raise a support ticket. The only thing that occurs me is that the program is crashing and egui is restarted so further investigation will be needed.

[ESET PROTECT 11.0.19.0 virtual appliance has been released]

Release Date: March 26, 2024

ESET PROTECT 11.0.19.0 virtual appliance has been released and is available to download.

Changelog:

Version 11.0.19.0

• CHANGED: Based on Rocky Linux 9 instead of CentOS

• REMOVED: MDM (reached EOL in 2023)

Upgrade to Latest Version

Upgrade my ESET PROTECT server to the latest version

How to determine the version of components belonging to the package
https://support.eset.com/en/kb3690

Support Resources

ESET provides support in the form of Online Help (user guides), fully localized application and Online Help, online Knowledgebase, and applicable to your region, chat, email or phone support.

• Online Help (user guides)
• Visit www.eset.com/contact to email ESET technical support

[ESET Protect - Rocky Linux 9]

I've tried it today and it work. Are you still experiencing the issue?

[Agent Connection not possible]

Please provide the following logs from such client:

C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html
C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\trace.log

[Latest version ESET Online Scanner crash on Windows Server 2008 R2]

Windows Server 2008 R2 is not listed among supported systems:

Nevertheless, I've tried it myself and didn't encounter any error:

[Alert resource-not-found-0x120002dd]

ESET PROTECT v8 reached EOL last year. Please make sure to upgrade to a supported version that received module updates:

https://support-eol.eset.com/en/policy_business/product_tables.html

[mirror tool Downloading pproduct .. failed with : Permission denied]

Please raise a support ticket to find out what the issue is.

[import Google 2FA codes to ESET password manager]

Please raise a support ticket to find out if such feature is planned in the future.

[ESET VPN does not start automatically]

Please raise a support ticket for help with troubleshooting the issue.

[Only Safe Mode with Uninstaller]

The Uninstall tool must be run in safe mode when product services and drivers are not running. The tool cannot be run in normal mode to remove ESET.

[High CPU usage when running MSFS]

Does adding C:\XboxGames\Microsoft Flight Simulator\Content\FlightSimulator.exe to performance exclusions make a difference? Is the size of the file 6,8 GB?

[Curiosity.ai - false positives?]

It depends where you downloaded the app from. It is unlikely that there would be so many false positives reported on an application. You can submit the file to ESET for a check as per the instructions at https://support.eset.com/en/kb141.

[Address has been blocked]

Probably FP. The IP address was blocked due to malware detected on it in the past.