Marcos
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Posts posted by Marcos
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In consumer products this is not possible. To control access to websites by kids, parents could use Parental control.
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7 minutes ago, efi99 said:
I updated today to 17.1.9.0, but the error code still appears in the event log.
Currently you can manually delete the above records in the registry to avoid the error records in logs.
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Since this is an English forum, we kindly ask you to post in English.
If you cannot uninstall ESET from the former machine, you may need to log in to your ESET HOME account and revoke the license on the former machine before you can use it for activation on the new one.
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Please raise a support ticket for assistance.
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3 minutes ago, Rigo said:
I already had a network connection profile with the IP ranges needed so I didn't need to add an IP set but the first solution did the trick.
Not really, I see that the activator for the private network profile are:
Windows profile: Domain
Windows provile: Private
Hence I asked to add the subnet to the trusted zone explicitly.
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Unfortunately we were unable to reproduce the issue with neither VPN and v17.1.9 installed. Please provide an unfiltered Wireshark pcap log from time when the VPN connection attempt is failing.
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The network traffic scanner doesn't affect network communication except HTTP(S), POP3(S) and IMAP(S). Ping sends an ICMP echo so it can be blocked only by network protection.
Please carry on as follows:
- Enable advanced logging under Help and support -> Technical support
- Reproduce the issue
- Stop logging
- Collect logs with ESET Log Collector and upload the generated archive here.
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Please raise a support ticket. We'll need the whole log from tcpdump as well as trace logs. The support personnel will provide you with detailed instructions.
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Temu's cash giveaway where people were asked to hand over vast amounts of their personal data to the platform puts the spotlight on the data-slurping practices of online services today
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Please elaborate more on why you think that Gamer mode doesn't activate automatically when running a game in full-screen mode.
Please carry on as follows:
- Enable advanced logging under Help and support -> Technical support
- Launch a game that runs in full-screen mode for a while (you can quit it as soon as it launches)
- Stop logging
- Collect logs with ESET Log Collector and upload the generated archive here.
Also it would be beneficial for us to know what you expect from Gamer mode.
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Please raise a support ticket since further logs and possibly replication on our end will be needed.
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Identity protection is currently available only in the US with other countries to follow soon. It's included only in ESET Ultimate plan (subscription): https://www.eset.com/us/home/protection-plans/.
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Please carry on as follows:
- Enable advanced logging under Help and support -> Technical support
- Receive an email that should be detected (e.g. with the eicar test file in attachment)
- Stop logging
- Collect logs with ESET Log Collector and upload the generated archive here.
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Please elaborate more on the issue and provide logs collected as follows which are essential to determine the root cause of the issue:
- Enable advanced logging under Help and support -> Technical support
- Reproduce the issue
- Stop logging
- Collect logs with ESET Log Collector and upload the generated archive here.
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Unfortunately you have posted in the general forum instead of a specific product forum. Assuming that ESET NOD32 Antivirus is not concerned, please carry on as follows:
- Enable advanced logging under Help and support -> Technical support
- Reproduce the issue
- Stop logging
- Collect logs with ESET Log Collector and upload the generated archive here.
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55 minutes ago, Arunokoo said:
You meant that there is about 60 modules and 2 of them was updated?
Most likely that was it.
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The engine is just one out of about 60 modules that update with each module update or less often.
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Please try again and let us know if you are still getting the error.
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Does temporarily disabling HTTP/3 scanning make a difference? This should be the only difference compared to v17.0:
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9 minutes ago, Vaneet Singla said:
Same issue here...can't run components upgrade task as no reference server is found. Like the OP, the server upgrade went smoothly without any issues. Please help
This appears to be a known issue which should be fixed on the backend soon.
P_EP-30112
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1, You can right-click a column title and select "Last used":
2, If you don't apply firewall rules via a policy and want to use custom rules, then the only way to preserve them after migration to another server is by exporting the configuration and then importing it on the new server.
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Disabling which of the protection modules make a difference?
Please carry on as follows:
- Enable advanced logging under Help and support -> Technical support
- Reproduce the issue
- Stop logging
- Collect logs with ESET Log Collector and upload the generated archive here (only the ESET staff can access attachments). If the archive is too big to upload here, upload it to a file sharing service and drop me a private message with a download link.
Duplicated clients on Eset protect On-prem ( OVA rocky 9)
in ESET PROTECT On-prem (Remote Management)
Posted
While sending a "Reset cloned agent" task should resolve the issue, I'd suggest raising a support ticket first as it's weird the machine appears 3 times in the list with the last connection timestamp differences less than 20 minutes.